Loan Servicing Specialist

Our state-of-the-art contact center is the heartbeat of **goeasy** — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to **goeasy**

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of **Canada’s Top Growing Companies**, **Greater Toronto Top Employers**, and we’re honored to have received **Canada’s Most Admired Corporate Cultures** award. We’re also certified as a **Great Place to Work®**, recognized among the **Best Workplaces for Women**, and celebrated for having one of the **Most Trusted Executive Teams**, and included on **TIME Magazine’s 2025 list of Canada’s Best Companies**. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel **goeasy**’s success.

**Why work with us?**
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- State of the art office, with free Company Gym, Games Room
- Employee discounts on furniture, electronics, and appliances.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a customizable package including options for 100% coverage.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Celebrate properly, with your birthday off **_PAID_** Along with 5 personal days and two weeks paid vacation.
- For complete picture of total rewards, please **click here**.

**What you will do as a Loan Servicing Specialist**:

- Manage Salesforce tickets, collections support and other various duties as required
- Handle ticket escalations during operating hours (weekdays and weekends)
- Liaise with the Retail Network to identify potential opportunities for training and process improvement
- Providing customer service, coaching and support to the retail network
- Processing adjustments to customer’s loan accounts as required - frequency changes, due date changes, interest waives, NSF fee waivers, loan voids, etc. within established SLA’s
- Providing back up coverage to other peers within the Central Operations Department
- Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
- Ensuring all processes/and or tasks are fully documented and/or maintained. Meet and or exceed SLA's as defined
- Any administrative and customer service support as required for the Indirect Channel

**What we are looking for**:

- 1 - 3 years’ experience within the Financial Services Industry in a related role
- Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Basic Accounting knowledge (asset not mandatory)
- Analytical and problem-solving skills
- Ability to think outside the box
- Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
- Experience working in a fast-paced environment Able to work as part of a team and independently with minimum supervision
- Ability to multitask Adapts well to change Exceptional communication skills (both written and verbal English)
- Able to work under pressure and meet tight deadlines
- Ability to make decisions independently
- Capable of managing multiple tasks at once and prioritizing work
- Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level

**Diversity, Inclusion, and Equal Opportunity Employment**:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.