Dental Office Manager

The Manager is primarily responsible for providing support to staff and meeting the clinical, staffing, and operational needs and goals of the clinics. The Manager will promote a positive work culture in the office. The Manager will seek to improve processes where necessary and will work actively to participate in the success and growth of the clinic overall.

The Manager’s responsibilities include, but are not limited to the following:
**STAFF SUPERVISION**

Oversees staffing and ensures that each staff member understands the scope of his/her position, policies within the company, and that they receive appropriate and constructive criticism and/or training when necessary.

Provides support for routine matters such as time off, scheduling changes, questions about policies and procedures, special projects, etc.

Acts as a liaison between Associates and patients.

Responds to conflict and provides conflict resolution.

Identifies and recognizes employees who may have successful career development opportunities in the office

Maintains staff schedules, ensuring that a position is temporarily covered appropriately in the case of an absent staff member, keeping an eye to reduce employee overtime as well

Call management - Ensures dental receptionists are managing calls effectively, returning calls, identifies training where needed.

Participates in the recruitment process; identify staffing needs prospectively, and as they may arise. Helps to facilitate onboarding and training, and participates also in off boarding and dismissal

**OPERATIONAL SUPERVISION**

Oversees production and expenditure.

Opens and closes the office, as required.

Ensures inventory control

Maintains patient data according to regulations and company policies, ensuring that records are stored securely and in compliance with privacy and security regulations.

Maintains high level of professionalism in offices and motivates staff.

Maintains quality assurance with respect to dental procedures, customer service, sterilization techniques, and health standards. Ensures compliance with PHIPA, IPAC, and all relevant guidelines.

Provides reports where necessary (including, but not limited to, production summaries, A/R ageing reports, Write-off/adjustment reports, Collection/Deposit reports, inventory counts, new patient reports, etc.).

Ensures clinic is stocked and operational

Supports marketing and promotional initiatives.

Takes responsibility for the appearance and functionality of the office, ensuring a safe, professional, and clean environment.

Works with management across the company, if assistance or insight is needed.

**PATIENT EXPERIENCE**

Sets the standard for communication with patients, responding efficiently and appropriately to patient needs and inquiries, and establishing relationships where possible.

Takes responsibility for the smooth and efficient flow of patients and handles any situation which may be slowing or stopping patient flow.

Manages patient scheduling and direct patient traffic flow. Oversees that new patient intake is completely fully.

Presents treatment plans to patients when needed.

Educates patients whenever possible and appropriate and ensures that all staff members are educating patients appropriately.

Resolves patient issues in accordance with company policies and procedures, healthcare regulations, and dental board standards.

Please submit your resume highlighting your relevant experience.

Good Luck to all who apply

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON M8V1C8: reliably commute or plan to relocate before starting work (required)

Work Location: In person