Service Manager

**ARE YOU TIRED OF BEING AWAY FROM HOME, MISSING OUT ON VALUABLE TIME WITH YOUR FAMILY?**

**IF YOU WANT A MONDAY TO FRIDAY SCHEDULE, OVERTIME OPPORTUNITIES, AND WANT TO STAY LOCAL, THEN KEEP ON SCROLLING DOWN**

**WHY JOIN THE UNION TRACTOR TEAM**:
Opportunity for Advancement

Employee Appreciation & Well-Being

Work-Life Balance

Safety Oriented Workplace

Clean Work Environment

**WE ARE GROWING..BE PART OF THE UT FUTURE**

Don’t miss out on the opportunity to join a team of passionate individuals where we strive to improve and better ourselves day in and day out so we can better support our employees and customers.

**BENEFITS**:

- Tool and Boot Allowance
- Parking, Coveralls and PPE Provided
- Competitive Compensation Package
- Benefits Package (dental, health, life insurance)
- Employee Assistance Program
- Company Pension Plan

**POSITION PROFILE**:
Our Service Department is looking for a Service Manager who values the quality of work they bring to the table, is reliable and handles customer service interactions, reports, and repairs. And ensures excellent customer service, maintains strong relationships with customers and third-party vendors with a strong sales-minded attitude as well as excellent leadership skills.

**Job Duties but Not Limited To**:

- Responsible for profitable and effective management of the Service Department
- Responsible for servicing branch service and rebuild needs
- Manage a team of Foreman and Service Writers
- Customer contact for quotations, repair updates and warranty concerns
- Assist Branch Managers in advising their shop foreman
- Liaise with Customer, Sales and internal teams as required on service issues and opportunities
- Assist in all technical aspects, including diagnostics and parts support where required
- Drive team productivity to meet or exceed Company KPI’s
- Labor Utilization
- Gross Profit and Margin
- Expense Management
- Service Sales
- Manage warranty and rework to less than 1% of sales
- Manage technicians to a timely and productive service schedule
- Act as an ambassador for Health and Safety, including corporate initiatives such as COR
- Comply with all safety requirements such as toolbox meetings, safety meetings and hazard analyses
- Manage administrative requirements such as cost coding and time and materials allocations
- Perform required HR responsibilities such as interviewing, hiring, disciplining and terminations
- Mentor and train new Foreman
- Any other duties or projects assigned by the General Service Manager

**QUALIFICATIONS AND SKILLS REQUIRED**:

- Minimum 5 years’ supervisory experience in a shop setting
- Minimum 5 years’ experience in a customer pay shop
- Journeyman mechanic certified (off road)
- Experience with heavy construction equipment
- A sound set of administrative skills
- A solid safety record
- Ability to motivate, coach and lead teams through change and growth
- Ability to work within a flexible schedule

**Reporting to**:General Service Manager

**Who We Are**:
Founded in 1927, Union Tractor backs its product selection with almost 100 years of experience and as the largest non-O.E.M. heavy equipment parts and service dealer in Western Canada our mandate has always been to provide OEM quality service and parts at aftermarket prices, with 6 locations through Western Canada.
- **Gear Up for An Exciting Career**_
- **Get multi-brand experience in heavy duty off road equipment**_

Union Tractor is an equal opportunity employer, where we celebrate diversity and inclusivity. We are committed to creating a safe, free of discrimination and free of harassment work environment for all employees. All employment decisions are based on qualifications, merit, and company needs.

**THIS POSTING IS FOR OUR NISKU LOCATION**

uniontractorhiringcitywide

**Salary**: $125,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Supervising: 5 years (required)
- Customer Pay: 5 years (required)

Licence/Certification:

- Off-Road Journeyman Certification (required)

Work Location: In person