Service Manager

1 week ago

Nisku, Canada Union Tractor Ltd Full time

Union Tractor Ltd. was incorporated in 1927 and operates from Five locations in Alberta and British Columbia. The company’s reputation is built on being the largest provider of quality aftermarket replacement parts and service for a wide range of construction and transportation equipment. Our customers represent industries from a cross section of the local economy including petroleum exploration and production, forestry, road building, mining, farming, waste management, natural gas production and highway transportation. Union Tractor offers a great work environment, competitive salary, benefits and a company pension plan.

**Service Manager is a key leadership position in the branch responsible for**:

- Responsible for profitable and effective management of the Service Department
- Manage a team of foreman, technicians, apprentices, and service writers in all aspects of productivity including quoting, diagnostics, and invoicing
- Customer contact for quotations, repair updates and warranty concerns
- Liaise with Customer, Sales and internal teams as required on service issues and opportunities
- Assist in all technical aspects including diagnostics and parts support where required
- Drive team productivity to meet or exceed Service Department KPI’s
- Labour Utilization
- Gross Profit and Margin
- Expense Management
- Service Sales
- Manage warranty and rework to less than 1% of sales
- Manage technicians to a timely and productive service schedule
- Act as an ambassador for Health and Safety including corporate initiative such as CORE
- Comply with all safety requirements such as toolbox meetings, safety meetings and hazard analyses
- Manage administrative requirements such as cost coding and time and materials allocations
- Perform required HR responsibilities such as interviewing, hiring disciplining and terminations.
- Mentor and train mechanics and apprentices.

**REQUIREMENTS & QUALIFICATIONS**:

- Minimum 5 years supervisory experience in a shop setting
- Journeyman mechanic certified
- Experience with heavy construction equipment
- A sound set of administrative skills including Excel and Word
- Experienced with Cat SIS & ET
- A solid safety record
- Ability to motivate, coach and lead teams through change and growth
- Ability to work within a flexible schedule

**Job Types**: Full-time, Permanent

**Salary**: $100,000.00-$130,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- supervisory: 5 years (preferred)
- Off Road Mechanic: 5 years (preferred)
- CAT SIS: 5 years (preferred)
- Customer Pay: 5 years (preferred)

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