Restaurant Manager

3 days ago

Richmond Hill, Canada Splitsville Entertainment Richmond Hill Full time

Splitsville Entertainment is Canada’s premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience

**RESPONSIBILITIES**
- Provide friendly and exceptional guest service (S-10, G-5)
- Be aware of all promotions, specials and current pricing
- Establish standards for guest service
- Organize and coordinate all people and operations
- Excel in performing all team member duties
- Motivate and coach team members
- Hire and develop the team in specific departments, and cross-train as necessary
- Create schedules for FOH staff to ensure labour budgets and service expectations are met
- Ordering of bar supplies, bar sundries, uniforms and front desk supplies based on a rapidly shifting demand
- Maintain inventory levels and conduct inventory weekly
- Store all product in compliance with health and safety regulations
- Follow FIFO, HACCP and WHMIS regulations
- Attend all management meetings, team meetings and training opportunities
- Develop and assign tasks to team members, oversees completion
- Provide recognition and constructive feedback throughout the shifts as appropriate
- Work closely with event sales manager to ensure smooth events
- Work with MOS for maintenance and preventative Mtc on all FOH equipment
- Work closely with other management to achieve revenue goals and meet budget standards
- Complete all Splitsville systems and checklists
- Create action plans and reports for senior management
- Be polite and courteous with guests and fellow team members
- Provide resolutions for guest and team member issues
- Communicate with shift leaders and other managers
- Adhere to all company policies and procedures including all health and safety policies and procedures

**QUALIFICATIONS**
- 5+ years culinary experience
- 2+ years management experience
- Capable of conducting and assessing restaurant inventory
- Friendly, energetic, enthusiastic, positive attitude
- Ability to multitask; stays calm under pressure
- Team player
- Excellent communication and interpersonal skills
- Problem solving aptitude
- Demonstrate ability to deliver excellent service
- Ability to make decisions quickly and confidently bases on company policies and practices
- Experience with organizing and assigning shift tasks and holding team members accountable for completion
- Flexible schedule (available days, nights, weekends, holidays)

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

**Experience**:

- Restaurant: 5 years (preferred)
- Management: 2 years (preferred)

Work Location: One location

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