Customer Service/billing Coordinator

2 weeks ago


North Saanich, Canada Canoe Cove Marina & Boatyard Full time

**CUSTOMER SERVICE / BILLING COORDINATOR**
**Location**: Canoe Cove Marina, North Saanich BC
**Employment Type**: Full-Time

**About Us**

Canoe Cove Marina is a dynamic, customer-focused marina located on beautiful Southern Vancouver Island. We offer 350 berths, the largest boat lift in the region, a well-equipped boat yard for repairs and storage, and a wide variety of marine businesses that create a supportive and collaborative atmosphere. We're proud of our friendly, professional environment and are committed to delivering exceptional service to every customer.

**The Opportunity**

We are currently seeking a detail-oriented and driven **Customer Service / Billing Coordinator** to join our team. This role is ideal for someone who enjoys the boating community and is experienced in handling administrative, billing, and customer-facing tasks in a fast-paced environment.

**Key Responsibilities**
- Answer and direct incoming phone calls
- Coordinate haul-out reservations and scheduling
- Generate and manage work orders and invoices
- Process payments via POS system and update customer accounts
- Perform data entry, including timecards, storage agreements, and customer profile updates
- Assist with month-end billing processes: progress billing, storage invoices, and recurring charges
- Collaborate with the marina team to ensure a smooth, professional, and enjoyable experience for all customers

**Qualifications**
- Experience in a marina or marine environment is an asset
- Strong knowledge of Microsoft Office (Excel, Word, Outlook)
- Excellent organizational and communication skills
- Able to multi-task and manage priorities effectively
- Detail-oriented with a focus on accuracy and efficiency
- A positive attitude, team-oriented mindset, and willingness to take on new challenges

**Why Join Us?**
- Work in a beautiful marina setting
- Health benefits
- Marina Discounts
- Paid Vacation
- Be part of a supportive and enthusiastic team
- Opportunity to grow within a respected local business
- Contribute to an organization that values both customer and employee satisfaction

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: $29.00-$34.00 per hour

Expected hours: 40 per week

Work Location: In person


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