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Field Technician, Quebec

2 weeks ago

Montréal, Canada Coinstar Full time

As a Field Technician, you will use a company vehicle to install, service, and maintain Coinstar kiosks within an assigned territory. With input from your manager, you will plan and schedule your days, making adjustments as new priorities and tasks arise. You’ll work in an environment where route, daily tasks and weather conditions can (and will) change on a regular basis.

Key Responsibilities
- General preventative maintenance and daily cleaning of machines including first and second-line maintenance on kiosks in an assigned territory
- Software installs and updates
- Electromechanical troubleshooting, calibration, repair, and maintenance
- Manage parts orders and inventory
- Properly manage and secure all assigned kiosks and company issued property such as car, voucher paper, phone, laptop, parts, tools, phone, etc.
- Effectively route and plan day based on stats, service calls, field change orders and geography and other priorities as assigned by your manager
- Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
- Display maturity and judgment in time management and expense control
- Timely completion of administrative duties such as; logging service calls, completion of expense reports and timesheets
- Work closely with Sales and Customer Service teams to relay store and customer concerns/feedback, as well as assist with local scheduled promotions
- Interface effectively with other employees in the market as well as manager and other departments to resolve customer problems and situations
- Report quality problems and other technical problems through proper escalation channels

Education & Experience
- High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required
- Basic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipment
- Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.
- 1+ year of field experience preferred

Knowledge, Skills & Abilities
- Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required
- Excellent interpersonal skills focused on customer and team success
- Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization
- Accountable for providing support to customers that meet standards of superior quality service and professionalism at all times

Additional Requirements
- Must have a valid driver’s licence and maintain an acceptable driving record
- Background checks will be required
- As required, employees must work a flexible schedule including early start times, holidays, weekends, etc.

Physical Requirements
Field Tech work involves operating a motor vehicle to service kiosks within a specific region or route. Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting. Regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs. Regularly operate a laptop and mobile phone. Communicate and exchange information with co-workers and other individuals in person or electronically.

**Job Types**: Full-time, Permanent

Pay: $22.00-$25.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift

COVID-19 considerations:
Covid-19 vaccination is required for employees that enter Coinstar offices, warehouses, and/or certain 3rd party locations pursuant to their policy.

**Experience**:

- Field Technician: 1 year (required)

Licence/Certification:

- Driver's License (required)