Inside Account Manager

5 days ago

Pickering, Canada Federal-Williams Communications Inc. Full time

**Position Title**: Inside Account Manager - Wireless Communications Company
**Location**: Pickering, Ontario, Canada
**Employment Type**: Full-Time
**Reports To**: Sales Manager
**Industry**: Wireless Communications / Telecom Services

**About the Company**

We are a privately held, Indigenous-owned wireless communications provider headquartered in Pickering, Ontario, delivering mission-critical and operational-critical communication networks to business, commercial, and public safety clients across Ontario and Canada. Our reputation is built on delivering secure, reliable, and high-performance wireless voice and data solutions where uninterrupted communication is essential. We are committed to operational excellence, innovation, and creating long-term value for our stakeholders and the communities we serve.

**Position Overview**

**Key Responsibilities**
- Respond promptly to inbound inquiries, identifying opportunities for cross-selling and upselling.
- Build, strengthen, and maintain customer relationships through consistent follow-up and engagement.
- Prepare accurate quotes, proposals, and process orders to ensure a reliable and positive client experience.
- Handle customer escalations with professionalism by actively listening and delivering effective solutions.
- Maintain accurate CRM records, track pipeline activities, and provide regular progress reports.

**Qualifications**
- Experience in **inside sales, account management, or business development**, ideally in telecommunications or technology.
- Strong communication skills (verbal and written), with the ability to engage effectively with clients at all levels.
- Proficiency with sales strategies, including lead generation, qualification, and closing techniques.
- Strong organizational skills, attention to detail, and ability to manage multiple opportunities simultaneously.
- Adaptability, problem-solving skills, and critical thinking to succeed in diverse sales scenarios.
- Experience working with **CRM platforms** to manage pipelines and customer interactions.

**What We Offer**
- Competitive compensation package with performance incentives.
- Comprehensive benefits program.
- Ongoing training and professional development.
- The opportunity to contribute to meaningful projects supporting **public safety, business, and community communications**.
- A supportive, growth-oriented team culture.

**Career Growth Opportunities**

We believe in investing in our people and promoting from within. High performing Inside Account Manager will have the opportunity to grow into roles such as:

- **Account Executive** - leading larger, strategic client accounts.
- **Territory or Regional Sales Manager** - expanding responsibility across markets.
- **Sales Leadership** - mentoring junior sales staff and contributing to overall sales strategy.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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