Systems Development and Sop Coordinator

Burly Boyz Moving and Storage has been revolutionizing the moving and storage industry for more than 15 years and will continue to lead the industry in years to come. As an organization, we value **Respect**, **Improvement**, **Perseverance**, **Integrity**, and **Accountability**. These core values serve as our compass as we operate and service our customers into the future. Headquartered right here in Edmonton, we are in the midst of our national expansion with multiple locations across Canada.

We’re serious about building strong systems so our teams can deliver a consistent, high-quality experience for our customers We're looking for a **Systems Development & SOP Coordinator** to work side-by-side with our Systems Manager to **design, build, and roll out better systems across the company**. This is a **full-time, in-office role in Edmonton.**

If you love taking messy, inconsistent processes and turning them into smooth, reliable systems, and you enjoy using tools like ChatGPT, this role is for you
- **What You’ll Do**_

Reporting to the Systems Manager, you will help **build the systems foundation** of Burly Boyz:
1. Design & Build New Systems
- Work with the Systems Manager and department heads to **understand how work is done today** (operations, logistics, customer service, sales, billing, etc.).
- Identify gaps, breakdowns, and inefficiencies in current processes.
- Help **design new or improved workflows**:

- Define steps, responsibilities, handoffs, and triggers.
- Think through edge cases and exceptions.
- Translate these designs into **practical, usable systems** (checklists, templates, workflows, automations where possible).
- Introduce new tools and software for our departments to leverage.

2. Create High-Quality SOPs & Documentation
- Turn system designs into **clear, easy-to-follow SOPs**, playbooks, and checklists.
- Standardize formats and naming so documentation is consistent and easy to navigate.
- Maintain and update the SOP library as systems evolve.

3. Implement, Monitor & Improve
- Support the rollout of new systems. Run small group walkthroughs and 1:1 explanations. Collect feedback from the people using the systems every day.
- Monitor the new systems and identify bottlenecks, redundancies and inefficiencies.
- Reducing errors, delays, and headaches.
- Compile **data and feedback** and help **refine and iterate**.

4. Use AI/LLMs as a Force Multiplier
- Use tools like ChatGPT, Claude, and Gemini.
- Draft and refine SOPs, workflows, policies, templates, and training materials.
- Generate options for improvement and compare different process approaches.
- Write **strong prompts** that produce accurate, detailed, and relevant output.
- **Who You Are**_
- You’re a **systems builder** - you don’t just want to write procedures; you want to **design how the work should flow**.
- You enjoy taking something messy and asking: “What’s the best way this _could_ work?”
- You’re **detail-oriented and a problem solver**- you understand the departments objectives and design systems to help them achieve their goals.
- You’re comfortable working with a wide range of people: movers, drivers, office staff, and managers.
- You regularly use **AI tools**and are confident you can get high-quality drafts and ideas out of them.
- **Skills & Experience We’re Looking For**_

**Must-haves**:

- Eagerness to grow with us and learn our company, core values and objectives.
- Hands-on experience **designing or improving processes**, not just following them. Examples: building a new workflow, redesigning a process to fix recurring issues, implementing new checklists or systems.
- Strong **SOP and documentation skills**. Can write clear, step-by-step instructions and supporting materials.
- Very strong **communication skills** (written and verbal) in English.
- Comfortable with Word/Google Docs and Excel/Google Sheets. Learning and implementing new software tools (dispatch, CRM/booking, accounting, time tracking, etc.).
- Proven use of **LLMs (ChatGPT, Claude, Copilot, etc.) in real work**, especially for documentation, analysis, or system design support.

**Nice to have**:

- 2-5 years of experience in roles such as Operations Coordinator, Process/Business Analyst, Office Manager, Executive Assistant, or similar.
- Experience with **process mapping** tools (Lucidchart, Miro, Draw.io, etc.).
- Exposure to **continuous improvement** or quality concepts (Lean, Six Sigma, etc.).
- **What We Offer**_
- Full-time, **in-office position in Edmonton**.
- A chance to **help build the systems backbone** of a growing Canadian company.
- Direct collaboration with the company President, Systems Manager, and other department managers on meaningful, high-impact work.
- A role where better systems = less chaos and smoother days for everyone— including you.
- **How to Apply**_

Please send your **resume** and a short **cover letter** explaining:

- A concrete example of a **system or process you helped build or significantly