Control Tower Lead

**Position Title**: Control Tower Lead
**Position Type**: Regular - Full-Time
**Position Location**: Toronto HQ
**Requisition ID**: 33670
ABOUT MCCAIN
**At McCain, we're feeding the world**: from French fries to cakes, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values—Family, Authentic, Trusted, and Quality—shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain
Why join the McCain family.
Your Life - we're here to help you fulfil your potential, flourish, and thrive in work and life.
Your Success - work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success.
Your Impact - we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business.
McCain is a place where you can grow from the ground up, so join us and see how you can MAKE IT at McCain.
ABOUT THE ROLE
McCain Foods is looking for a highly motivated individual who can excel in a fast-paced environment and is excited about working within a customer centric supply chain. We are seeking a talented, bright and hardworking individual with willingness to work cross functionally and to support the growth of the Control Tower team within the Customer Solutions NA organization.
The primary responsibility of the Control Tower Lead NA is to maximize service and minimize cost in our of key distribution channels. As the owner of one or more distribution channels or geographies, this role will proactively manage site level distribution requirements and upcoming order volumes against network constraints and set direction on prioritization to deliver McCain's goals.
In inventory or capacity constrained environments, this role will be the primary owner of proactive efforts to address issues, rally cross functional teams to action, and set and drive corrective action plans.
The role will ensure high levels of Network operation and Inventory Effectiveness to ensure a customer centric Supply Chain. This will be done by supporting the Sr Manager E2E Control Tower, partnering with the other Control Tower leads, collaborating with key internal stakeholders to identify current points of opportunity and utilizing established corrective actions to improve the customer experience in North America.
LEADERSHIP PRINCIPLES
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.
We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.
**ESSENTIAL DUTIES & RESPONSIBILITIES**:
Function as the Control Tower owner for one or more distribution segments of the McCain North American Supply chain network and to work with the Control Tower Senior Manager to balance and achieve optimal results across the network.
Proactively prioritize movements to maximize fill rates and ensure the health of all inbound and outbound movements through a particular network to. Develop and maintain tools to ensure proactive activities, including the 13-Week network forecast.
Lead triage efforts to drive improvement and rally key Supply Chain stakeholders to address and properly prioritize future capacity constraints and/or bottlenecks. Develop allocations and TOS recommendations and collaborate with GTM Directors, SC Customer Service Director, and SC Experience Director to align and execute with excellence.
Standup focused E2E response programs to drive performance at a Customer Site/Region, or BU level.
Own Network KPI performance for their owned BU and Regions. Leverage analytics and reporting to define & drive opportunities to level-up Supply Chain reliability, performance and cost. Examples include site throughput (pallets & weight by day), lead times, CFR by DC, ,in-bound on-time %, out bound on-time %, D