Wfh Customer Care Specialist

6 days ago

Ontario, Canada Skybridge Americas Full time

Work-At-Home Customer Care Specialist

Feeling fancy? Do you like talking about fashion? Turn your passion for fashion into everyday conversation and be part of our high-end retail account

Launch a rewarding career in retail customer service with one of the world’s well-known family of designer brands We are looking for individuals who are upbeat, always ready to help, value positive customer experiences and can provide great service on every call.

Working as Skybridge Americas gets some awesome Perks and Benefits
- Extra earnings potential with performance premiums
- 3 weeks accrued paid time off annually. We know you deserve the time to rest, relax and spend time with those you care about
- Fun and comprehensive paid virtual training
- Robust tuition reimbursement and learning opportunities
- Benefits include medical, dental, vision, short-term disability, and an employee assistance program
- Growth opportunities within the organization

Expectations from you
- Help customers make selections by building rapport, sharing product knowledge, and offering suggestions in a friendly and inviting atmosphere
- Respond to customers’ orders and shipment inquiries
- Resolve order concerns independently and with minimum supervision for escalated situations, while maintaining a positive and engaging tone
- Accurate and concise feedback and special needs documentation in a computer-based system
- Processes payments by totaling purchases; processing credit cards, and other online payment methods

What are we looking for?
- Effective oral and written communication skills
- Strong attention to detail and time management skills
- Able to work on customer needs in a confident and positive demeanor
- Excellent data entry skills and the ability to navigate between multiple computer screens while on the phone
- Call center or soft sales experience (preferred)
- Experience in a metrics-driven, performance environment (preferred)
- Background noise and interruption free home space

Technical Requirements
- Reliable internet speed and broadband connection (5 Mbps download, 2.5 Mbps upload)
- Hardwired or ethernet connection to the internet during your shift
- A Windows laptop or a desktop
- Two Monitors (minimum of 19” in size)
- A USB headset with a mute button for both training and live customer handling
- Smartphone to be able to log into our system.

Who is Skybridge Americas?

We are a people-driven company delivering great experiences every day for some of North America’s best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired, and proud to be part of our team.

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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