CUSTOMER CARE SPECIALIST

6 days ago

VINEYARDS AT ONTARIO ONTARIO CA Ghp Management Corporation Full time
Description

As the Temporary Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience.  You will serve as the first point of contact for all resident interactions onsite.

REPORTS TO:  Customer Care Manager and/or Community Manager

HOW YOU WILL CONTRIBUTE:

 Customer Service:

  • Acts as first level of contact for all resident inquiries, service requests and concerns
  • Creates a sense of community and an outstanding living experience for residents
  • Resolution driven and promotes positive, proactive resident relations
  • Mediate residents' conflicts and provide recommended alternative solutions to management for consideration
  • Efficiently handle resident requests and concerns
  • Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
  • Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
  • Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.

Sales and Marketing:

  • Plan and host community events
  • Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
  • Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents
Qualifications

Core Competencies and Professional Requirements:

  • Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
  • Personable, positive, team-oriented mindset.
  • Ability to multitask, work independently, manage competing requests and priorities.
  • High school diploma or equivalent experience.
  • 1-3 years' experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred.
  • Knowledge of Fair Housing preferred.
  • General computer skills required.

Physical Requirements:

  • Regular and physical attendance is required.
  • Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
  • Constantly positions self to bend, stoop, reach, lift.
  • Occasionally lift/move/carry up to 25lbs with/without assistance.
  • Frequently lift/move/carry 5lbs.
  • Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
  • Ability to remain in a stationary position for extended periods of time.
  • Constantly operates computer, 10-key and other office productivity machinery.
  • Constantly works in low to moderate noise levels.
  • Constantly works in outdoor weather conditions.

COGNITIVE OR MENTAL REQUIREMENTS:

  • Reading;
  • Writing
  • Ability to communicate clearly
  • Ability to deal with complex issues; and
  • Attention to detail.

ELIGIBILITY REQUIREMENTS:

  • Must have unrestricted work authorization to work in the United States; and
  • Must be willing to submit to a background investigation.

Salary Range:  $18.00 -$20.00/Hour  DOE

***This is a temporary position***

Benefits:  Paid sick leave and free parking. 

  • Customer Care Specialist

    6 days ago

    PASEOS AT ONTARIO - ONTARIO, CA Ghp Management Corporation Full time

    DescriptionAs the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience.  You will serve as the first point of contact for all resident interactions onsite.REPORTS TO:  Customer Care Manager and/or Community ManagerHOW YOU WILL CONTRIBUTE: Customer Service:Acts as first...

  • Wfh Customer Care Specialist

    2 weeks ago

    Ontario, Canada Skybridge Americas Full time

    Work-At-Home Customer Care Specialist Feeling fancy? Do you like talking about fashion? Turn your passion for fashion into everyday conversation and be part of our high-end retail account! Launch a rewarding career in retail customer service with one of the world’s well-known family of designer brands! We are looking for individuals who are upbeat,...

  • Remote Retention Specialist — Customer Care

    2 weeks ago

    Southwestern Ontario, Canada Cogeco Connexion Full time

    A telecommunications company is seeking a Retention Specialist to provide excellent customer service and enhance customer loyalty. This role involves handling customer inquiries, maximizing retention opportunities, and effectively resolving issues. Ideal candidates will have strong communication and negotiation skills, with at least one year of experience in...

  • Remote Retention Specialist — Customer Care

    2 weeks ago

    Southwestern Ontario, Canada Cogeco Connexion Full time

    A telecommunications company is seeking a Retention Specialist to provide excellent customer service and enhance customer loyalty. This role involves handling customer inquiries, maximizing retention opportunities, and effectively resolving issues. Ideal candidates will have strong communication and negotiation skills, with at least one year of experience in...

  • In-Store Customer Care Specialist | Growth

    7 days ago

    Eastern Ontario, Canada DSI Systems Full time

    A leading retail support provider is seeking a Retail Support Specialist in Eastern Ontario. In this hands-on role, you'll engage with customers and partners in fast-paced retail settings, resolving account and service inquiries. Successful candidates will have strong communication skills, experience in retail customer service, and be comfortable working...

  • Bilingual Customer Service Specialist

    6 days ago

    Ontario, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The PSS Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs...

  • Customer Support- Payroll Specialist

    3 weeks ago

    Ontario, Canada IRIS Software Group Full time

    At PSI Payroll Services Inc. (PSI) , part of the global IRIS Software Group , payroll isn’t just about numbers - it’s about people. Our boutique, high-touch services are trusted by businesses across North America because we make sure employees are paid accurately, on time, and in full compliance . As a Client Payroll Executive , you’ll be part of the...

  • Bilingual Customer Experience Specialist

    4 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...

  • Bilingual Customer Experience Specialist

    3 weeks ago

    Ontario, Canada Sym-Tech Dealer Services Full time

    Celebrating 53 years of growth, Sym-Tech is the leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...