Computer Technician

District School Board of Niagara - Education Centre

Information Technology Services

One (1) Full-time Permanent

40 Hours per week

Working at the District School Board of Niagara (DSBN) means being part of a supportive, innovative community that works towards doing what’s best for students, and helping every individual achieve success. We proudly serve over 40,000 students across almost 100 elementary and secondary schools in Niagara, located between Lake Erie in the South and Lake Ontario to the North. DSBN students are at the heart of everything we do.

The Information Technology Services Dept. requires an innovative/energetic professional to work within the Board’s continuously evolving, multi-tiered computing environment. The applicant needs to be able to work independently and in a team environment.

This temporary position may encompass the following broad categories: Computer technician support in DSBN schools and offices; managed desktop services and systems standardization; and learning initiatives supporting the classroom.

The functions of this position could include (but are not limited to):
Device management including installation, setup, troubleshooting, repairing and maintaining a variety of hardware, including: desktops, laptops, netbooks, tablets, IP phones, printers, patch panels, network switches, cameras, interactive whiteboards and projectors, and other peripherals.

Expert level experience across multiple platforms such as Microsoft, Google, iOS and Android. Online learning and cloud-based collaboration tools support within Microsoft Office 365, Google G-Suite and Microsoft Teams

Service call management including detailed documentation of problem resolution using Service Desk software TOPdesk, department sign out system and any other communication tools required.

Participation/collaboration and support in virtual and e-learning environments, infrastructure & service planning in a team environment, supporting educational technology events within and outside DSBN and supporting special education solutions and district communication tools

Daily travel to specified area of schools is expected

Other duties as assigned

Skills, Qualifications and Education Requirements

Minimum three (3) year college diploma/degree in Computer studies, Information Technology or Computer Science related fields or equivalent work experience

Three (3) years of experience, working in a K-12 educational or related environment, supporting staff and students

**Proficiency in MDM (mobile device management) tools**: Microsoft Intune, Microsoft SCCM, Microsoft Powershell, Microsoft Graph, scripting tools, desktop imaging, software delivery, remote access and support of Windows and Apple devices

A valid driver’s license, along with the ability to travel to schools, offices and offsite locations as required.

Working knowledge of ITIL practices, preferably with ITIL Foundation Certification (preferred)

Excellent learning, communication, and organizational skills. Professionalism and client-focused service is essential.

Ability to lift and carry equipment and work at heights on a ladder

Preference will be given to applicants with certifications in Microsoft MCSE, CompTiA A+, CCNA, Microsoft and other industry standard certifications.

Land Acknowledgement

The land on which we gather is the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum agreement. Today this gathering place is home to many First Nations, Métis, and Inuit peoples and acknowledging this reminds us that our great standard of living is directly related to the resources and friendship of Indigenous people.