Customer Success Manager

3 days ago

Halifax, Canada SeeMePly Tech Inc Full time

We are a leading technology solutions provider focused on delivering innovative and cutting-edge products that empower businesses to achieve their goals. Our solutions have transformed the way companies operate, and as we continue to grow, we are looking for a dedicated and experienced **Customer Success Manager** to join our dynamic team. If you are passionate about technology and helping customers achieve success, we want to hear from you

**Responsibilities**:

- Build and maintain strong relationships with customers, understanding their goals, challenges, and needs to ensure a positive customer experience.
- Onboard new customers, guiding them through the implementation and adoption of our technology solutions.
- Provide ongoing support and training to customers to ensure they maximize the value of our products and services.
- Monitor customer health and satisfaction, identifying and addressing potential issues before they become problems.
- Work closely with the sales, product, and engineering teams to ensure customer needs are being met and feedback is communicated.
- Analyze customer data and usage patterns to identify opportunities for upselling and cross-selling.
- Resolve customer issues and concerns in a timely and effective manner, ensuring high levels of satisfaction and retention.
- Create and maintain documentation for customer-facing resources, including training materials, FAQs, and knowledge base articles.
- Lead customer reviews, ensuring feedback is collected and shared with the relevant teams for continuous improvement.

**Requirements**:

- Proven experience as a Customer Success Manager, Account Manager, or similar role in a technology or SaaS (Software as a Service) environment.
- Strong understanding of technology products and services, with the ability to explain complex concepts to customers with varying technical expertise.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to build and maintain long-term customer relationships and drive customer satisfaction and loyalty.
- Experience with CRM software and customer success tools (Salesforce, HubSpot, Zendesk).
- Strong analytical skills, with the ability to use data to drive decisions and improve customer outcomes.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Self-motivated, goal-oriented, and able to manage multiple tasks and priorities effectively.
- Fluency in English (knowledge of additional languages is a plus).

**Job Types**: Full-time, Part-time

Pay: $22.33-$22.86 per hour

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Language**:

- English (preferred)

Work Location: In person

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