Customer Success Coordinator

3 days ago

Halifax, Canada Smile Innovations Group Full time

**Customer Success Coordinator**

Reports to: Lab Manager

**A**bout**Novident**

Since 2010, Novident Dental Lab has been dedicated to enhancing patients’ lives by improving their oral health and bringing smiles to their faces. We are committed to being an integral part of your dental team, offering exceptionally high-quality products that minimize patient chair time.

At Novident, our skilled technicians go above and beyond to ensure patient satisfaction from the very first visit. Your success is our success

**Core Values**:

- **Relentless Customer Focus**
- **We Deliver Results - Get It Done**
- **Dedicated to Collaborative Teamwork**

**Description**:
**General Responsibilities**:
**Customer Service**
- Providing exceptional customer service
- Forwarding and connecting incoming calls
- Customer case communications and status updates
- Invoicing
- Scheduling patient appointments
- First point of contact for patients
- Assisting in AR processing
- General housekeeping

**Logistics**
- Shipping and receiving.
- Case preparation.
- Case progress tracking and coordination.
- Production reporting.
- Inventory and pricing maintenance.

**Qualifications**:

- Customer service extraordinaire - background in busy, fast paced customer service roles
- High attention to detail and accuracy
- Customer experience focused approach to problem solving.
- Strong communication skills and an excellent command of the English language
- Excellent time management skills; acts skillfully with a sense of urgency.
- 1-2 years’ experience in customer facing, data entry role in a fast-paced environment preferred.
- Dental background desirable
- Experience working with Microsoft Office Suite of Products
- ERP software experience and knowledge an asset.
- Aptitude for learning technical information.

  • Director of Customer Success

    3 days ago

    Halifax, Canada LifeRaft Full time

    **LifeRaft Director of Customer Success** Dedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Customer Success Project Manager

    2 weeks ago

    Halifax, Canada TwinThread Full time

    OverviewLocation: Halifax, Nova Scotia preferred; flexible for the right candidateWe are a team of industrial software technology veterans solving really hard data science and machine learning challenges. Our clients are Fortune 500 companies you have definitely heard of. We\'re VC backed, growing like crazy, and searching for a great, Customer Success...

  • Customer Success Project Manager

    2 weeks ago

    Halifax, Canada TwinThread Full time

    Overview Location: Halifax, Nova Scotia preferred; flexible for the right candidate We are a team of industrial software technology veterans solving really hard data science and machine learning challenges. Our clients are Fortune 500 companies you have definitely heard of. We\'re VC backed, growing like crazy, and searching for a great, Customer Success...

  • Customer Success Account Manager

    2 weeks ago

    Halifax, Canada Bulletproof, a GLI Company Full time

    Join to apply for the Customer Success Account Manager role at Bulletproof, a GLI Company Who We Are Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof’s work in the security space has...

  • Customer Success Manager

    4 days ago

    Halifax, Canada ResMed Inc Full time

    Customer Success Manager page is loaded## Customer Success Managerlocations: Halifax, Canadatime type: Full timeposted on: Posted Todayjob requisition id: JR\_ Customer Success Managers drive an elevated level of customer satisfaction, successful product use, software expansion and customer retention. Using their consultative mindset and collaborative...

  • Customer Success Manager

    4 days ago

    Halifax, Canada ResMed Inc Full time

    Customer Success Manager page is loaded## Customer Success Managerlocations: Halifax, Canadatime type: Full timeposted on: Posted Todayjob requisition id: JR/_045524Customer Success Managers drive an elevated level of customer satisfaction, successful product use, software expansion and customer retention. Using their consultative mindset and...

  • Customer Success Manager

    6 days ago

    Halifax, Canada ResMed Inc Full time

    Customer Success Manager page is loaded## Customer Success Managerlocations: Halifax, Canadatime type: Full timeposted on: Posted Todayjob requisition id: JR\_045524Customer Success Managers drive an elevated level of customer satisfaction, successful product use, software expansion and customer retention. Using their consultative mindset and...

  • Customer Service Coordinator

    5 days ago

    Halifax, Canada Canada Games Centre Halifax Full time

    We are looking for an enthusiastic, recreation/sports-minded, positive individual to provide leadership in delivering exceptional customer service and support to our members and guests. This position is responsible for the overall day-to-day supervision and training of the Canada Games Centre Customer Service and Membership teams. Strong communication skills...

  • Customer Success Associate

    1 week ago

    Halifax, Canada Liferaft Full time

    As a Customer Success Associate, you’ll take on a dynamic role that bridges customer success and frontline support. You’ll own and manage a portfolio of customer accounts—building relationships, driving engagement, and helping clients realize the full value of our Navigator platform. In parallel, you’ll be a key player in our customer support...

  • Customer Success Manager

    7 days ago

    Halifax, Canada MGIS Full time

    We are transforming how cybersecurity risk is managed by offering a unified platform that empowers organizations to proactively address threats across their digital environments. Our technology consolidates security data, prioritizes vulnerabilities, and orchestrates remediation, helping clients enhance their security posture and make informed risk...