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Customer Support Representative

2 weeks ago

Niagara Falls, Canada CWD (Circus World Displays) Full time

**Customer Support Representative - 6 months contract**
- Location: Niagara Falls, ON
- Working Hours: Monday - Friday, 8:15am-5:00pm on site
- Other perks: 50% off on CWD brands, team events, commission earnings

**About Us**

CWD designs, markets & sells the highest performance consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different.
- Respond to incoming customer inquiries related to pre-sale, billing, shipping, order processing and product technical inquiries
- Issue Return Authorizations for customers if troubleshooting does not resolve the product issue
- Complete bulk sales for customers by following up on sales leads, creating quotes and completing the final sale
- Other _
- Identify and report trends on customer inquiries or issues to help improve internal processes
- Assist with new product sample testing to provide feedback to Research and Development Team for product improvements
- Participate in various inter-departmental meetings as required to share insights about customer trends
- High School Diploma (OSSD)
- A college diploma or certification in a related program would be considered an asset
- A keen interest and understanding of electronics and the ability to support customers to get maximum functionality from devices
- The ability to multitask, learn quickly, pay close attention to details and easily adapt to a changing environment
- Passion to solve problems for customers, think creatively, give suggestions to make improvements in processes and make our customer’s experience better

**Job Types**: Fixed term contract, Full-time
Contract length: 6 months

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)