Program Manager

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We're proud to be
ranked as one of B.C.'s Top Employers and one of Canada's Best Diversity Employers. Join us as we
build an even cleaner B.C.

**JOB DESCRIPTION**
**Duties**:
As a member of BC Hydro’s EV team, this role is responsible in leading aspects BC Hydro’s EV
initiatives in support of BC Hydro’s Electrification Plan and the BC Governments’ CleanBC targets.

This role will be responsible for evolving BC Hydro’s EV network platform and related partnerships
and integrations. BC Hydro has nearly 40,000 EV network members that require exceptional
reliability and user experience of public EV network.

BC Hydro uses multiple tools for asset management, case management, call centre support and
reporting as part of the EV network platform. Customers use the BC Hydro EV app to activate
charging stations and manage their account. Customers also can use the BC Hydro EV web portal
to manage their account. BC Hydro also has roaming in place with other EV networks such as
FLO and ChargePoint. This role will have purview and accountability over the entire platform
ecosystem.

This role will be responsible for evolving the end-to-end EV network platform for customers, BC
Hydro EV Operations, BC Hydro facilities and fleet, employees, contractors and other partners.
Initial focus will be working with BC Hydro’s cloud service vendors to evolve and improve the
tools. The work includes, but is not limited to: project management, customer experience
evolution, product management, developing additional EV network roaming relationships,
research and development, strategies, business cases, promotion, implementation, ongoing
management, procurement, financial compliance, rates & regulatory support, special projects,
pilots, reporting, hardware integration, key liaison between EV program and BC Hydro’s EV
network related software vendors and suppliers, roaming partners, OEM’s and BC Hydro’s EV
Operations, Integrated Planning, Digital Communications, Finance, Technology, Powertech Labs
Subsidiary and related departments.

The Program Manager will be results-oriented, have an exceptional customer centric orientation,
and take a practical approach to effectively resolve problems. The position will also be
- accountable for implementing projects, programs and continuous improvement efforts utilizing
- best practices and evolving EV-related solutions.- management of multiple projects, transitioning products and projects to operations, management
- or procurement of vendors / contractors, driving continuous improvement, developing new
- initiatives, leading and working in cross-functional teams, coaching team members and external
- stakeholder relationship management.
- Provide project management leadership and direction and leads cross-functional teams to

execute projects and programs for complex EV specific initiatives which require multiple
- approaches, utilizing various delivery methods.- Monitor the product results to ensure performance targets are achieved and/or initiate alternate

strategies.- Engage with cross functional teams and stakeholders in the development and execution of

initiatives.- Stay abreast of EV industry trends, investigate, and analyze product and market trends and

issues to develop new or revised solutions to meet transportation electrification goals and financial
- objectives.- Provide coaching and mentoring to professional and/or technical resources involved in solution

development and implementation.- Run regular and ad hoc project update meetings and design workshops to ensure regular

communication amongst program stakeholders.- Run steering committee meetings and present to senior leaders as required.

**Qualifications**:
***
- A Bachelor of Degree with a specialization in Technology, Engineering, Business, Project

Management, or an equivalent combination of education and experience.- 6 - 10 years of experience with cloud service solutions, customer experience, digital/operational

product development, communications, project management, product management, market
- research and analysis, financial analysis, and program management within a large, complex
- organization.- Experience working with a variety of external partners (e.g. EV industry, EV hardware and

software suppliers, consultants, other utilities, vehicle