Learning & Development Coordinator

Reporting directly to the L&D Specialist, your primary responsibility is to oversee and set the training plan and goals across the organization. Your understanding of our employee roles will be critical to identify training and education gaps, research internal and external solutions, and schedule fulfilment. Working closely with the Learning & Development Specialist, you will assist our team to build learning and development programs that improve the efficiency of staff and contribute to their professional development and career goals.

**ESSENTIAL FUNCTIONS**

**Employee Training Plan**
- Analyze training needs through needs-assessment process and identify performance improvement opportunities.
- Create an annual training plan that provides Continuing Education (CE) content that is relevant, improves employee efficiency and productivity, and fulfills annual licensing requirements, as required
- Awareness of the annual licensing requirements as defined by the Alberta Insurance Council
- Awareness of the education pathways to achieve common insurance designations ie. CAIB, CIP
- Collaboration with department leads to design, develop, and maintaining the annual training plan across all brands in the organization to ensure professional compliance with the Alberta Insurance Council.

**Learning & Development Programs**
- Using data gathered on the education and training gaps within the organization, research solutions for the annual training plan that meet the educational and professional needs of both sales and service employees
- Build and maintain relationship external education providers
- Deliver basic software training for new employees
- Assist with the updating and maintenance of existing programs to ensure they are accurate and up to date
- Assist with the implementation of the new Learning & Management System (LMS), once a provider has been selected
- Administer the LMS for all employees
- Support department projects and identify ways to enhance training effectiveness.
- Issue Continuing Education (CE) certificates and track acquisition of CE hours across the agency

**DUTIES AND RESPONSIBILITIES**
- Assisting with developing and communicating a substantive professional development curriculum.
- Developing a knowledge management plan to promote data literacy and enable knowledge sharing and collaboration within CMB across geographies.
- Consolidating all the training and communications in a single knowledge management system
- Adapting the Company induction program with generic and job specific content, ensuring the program remains in line with contemporary practice and requirements.
- Assisting in the Company’s ongoing development through identifying organizational and role specific training needs, delivering programs which enhance the Company’s overall capability.
- Identifying and implementing training methods and criteria which identify successful delivery and receipt of training, also to establish a recertification program for ongoing refreshment of standards.
- Preparation and ongoing administration of workflows and procedures as needed. - Producing training materials for in-house courses.
- Considering the costs and return on investment of any planned training or development programs and ensuring that these costs adhere to defined budgets
- Carrying out all other reasonable requests in pursuit of continuous improvement. - Performing periodic and regular quality assessments and identifying compliance issues, concerns, and deficiencies
- Preparing compliance reports to present to management.

**CMB TEAM SUPPORT**
- Be familiar with and follow company policies and procedures as established (Employee Handbook, policies and procedures, etc.)
- Take all steps to avoid, and report to the COO, any potential Errors & Omissions or bad debt situations
- Demonstrate good leadership qualities with a positive attitude and ability to motivate others
- Other related duties as required This job operates in a professional office environment.
- **Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**_

**KNOWLEDGE, EXPEREINCE & SKILLS**:

- 2 or more years’ experience working within a commercial insurance business environment.
- Outstanding training abilities, including the ability to engage, coach, motivate, mentor and develop employees.
- Detail oriented and proficient with MS Office tools, project management software and data governance
- Strong communicator with exceptional organization skills able to multitask and problem solve with little supervision
- A team player attitude that demonstrates initiative, is resourceful and helpful to others, and who is more concerned with the organization’s success than personal accolades.
- Level 2 General Insurance License preferred or in the process