Resident Services Assistant

The Opportunity

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As the Resident Services Assistant, you will provide administrative support by managing office tasks, tracking resident information and maintaining accurate tenancy files.

About The Role

The Resident Services Assistant role involves many administrative and support duties at the community. Key responsibilities include managing reception tasks, handling inquiries, coordinating guest services, and maintaining meticulous records and files. The assistant also manages office operations, prepares documents, and oversees resident accounts and tenancy changes in compliance with privacy laws and regulations. Additional duties include assisting with resident relocations, tracking meal attendances for billing, and handling financial transactions such as rent collection and bank deposits. This role is pivotal in supporting the Administrator, especially in their absence, by resolving resident issues and maintaining critical communication and organizational systems within the community. Victoria is rated in the top twenty of world cities for quality of life. This role will serve our Shannon Oaks community in Oak Bay.

**Requirements**:

- Secondary school graduation
- Formal training in basic accounting and the use of Microsoft Word and Excel
- Completion of the Emergency First Aid - Community Care training with St. Johns Ambulance or equivalent
- A minimum of 3 years' experience as a Resident Services Assistant or an equivalent combination of training and experience

About You

You embody a service-oriented approach, consistently responding to needs with a positive attitude and seeking opportunities to serve. Your extraordinary stewardship contributes to goal achievement, and you excel in maintaining the confidentiality and security of information. Your outstanding interpersonal skills shine through as you establish and nurture professional relationships with team members, residents, and visitors alike. Whether working independently or collaboratively, your effective conflict resolution aligns seamlessly with our organizational values. As a critical thinker, you adeptly navigate challenges, showcasing meticulous attention to detail and strong organizational prowess. Your proficiency in managing time, workload, and conflicting priorities, along with your flexibility and adaptability, positions you for success in this dynamic role. Your literacy and numeracy skills, coupled with a solid understanding of office equipment, reflect a well-rounded competence. In addition, your advanced computer skills, particularly in Microsoft Office software, further enhance your ability to excel in this position.

Compensation & Benefits

A caring and supportive work environment with a compensation rate of $25.13 / hour

Baptist Housing Careers

Our Promise

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. Joining Baptist Housing means becoming a part of a committed and compassionate team that strives to create a warm and relational community where you can confidently bring your whole self to work, knowing that your contributions are valued and recognized. Our people and our values are what set us apart, and together we make a meaningful difference in the lives of our residents.

Why Work at Baptist Housing?
- Meaningful Service: Your work matters You can make a real impact on the lives of our residents. Your role is both fulfilling and purposeful.
- Supportive & Fun Community: We're more than colleagues. Experience a supportive, safe and fun environment where we take our work seriously, but not ourselves.
- Competitive Compensation: Enjoy competitive salaries and benefits, including extended health and dental coverage, a retirement savings plan, and paid vacation time.
- Recognition & Appreciation: Experience appreciation events and receive recognition awards through our team programs

How To Apply

**Job Type**: Casual

Pay: $25.13 per hour

Schedule:

- Day shift
- Evening shift
- On call
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative or equivalent or a combination: 3 years (required)

Licence/Certification:

- First Aid Certification (preferred)

Work Location: In person

Application deadline: 2024-11-04