Residence Front Desk Supervisor

Position Information

**Position Title**
- Residence Front Desk Supervisor

**Department/Unit**
- Housing & Conference Services

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S035-25

**Employee Group**
- NSGEU Local 77

**Position Type**
- Regular, On-Going

**Duration of Contract (if applicable)**

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0

**Salary**
- $20.69 - $26.09 per hour ($37,649- $47,486 per annum, 35 hours per week)

**Classification**
- C4

**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role._

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- Housing and Campus Connections operates and coordinates a wide range of vital campus services, from residence and housing to food service to summer accommodations. Reporting to the Manager, Front Desk Operations, the Residence Front Desk Supervisor ensures consistent processes and standards for the front desk both during the academic year and the summer accommodations season.

**Key Responsibilities**
- Assists with the academic year check-in and check-out process for the LeMarchant Place residence. Completes all pre-arrival requirements for academic residents to check in including, preparing mailboxes, preparing key packages, and ensuring room status is clean in KX.
- Maintains the key inventory system, completes weekly cash deposits, supervises laundry coin collection, and receives and sorts mail and parcel deliveries for building residents.
- Assists with transitioning the front desk operations and staff from Conference and Event Planning operations to Academic front desk operations, and vice versa.
- Responsible for efficient and accurate customer service for guests under Conference Services summer accommodations, including ensuring all pre-arrival requirements for conferences and summer clients are accurate and complete.
- Acts as a front line resource, answers inquiries from residents, guests, parents, facilities trades staff, as the front desk is a hub for information.
- Supervise, train and support student staff, ensuring adherence to proper procedures and addressing issues as needed.

**Note**
- Due to operational requirements, the successful applicant is required to work in-person on campus.

**Required Qualifications**
- Business or Office Administration program, plus three years’ related work experience (or equivalent combination of training and experience).
- Excellent communication, interpersonal, organization and time management skills.
- Experience with handling cash is required along with knowledge of effective cash controls.
- Proficiency in Microsoft Office products, specifically Excel, Word and Outlook.
- Experience working in a busy environment, with regular interruptions.

**Assets**
- Experience working in a conference and events or residence operation.
- Experience with KX or a similar system.

**Job Competencies**
- Respect & Inclusion
- Adaptability
- Knowledge & Thinking Skills
- Communication
- Service

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._

**Application Consideration**

**Diversity Statement**

Posting Detail Information

**Number of Vacancies**
- 1

**Open Date**
- 02/21/2025

**Close Date**
- 03/07/2025

**Open Until Filled**
- No

**Special Instructions to Applicant**

**Quick Link for Direct Access to Posting