Assistant Retail Store Manager

Kawartha Dairy has been making great family memories for over 85 years. We are proud to continue to be a 100% Canadian-owned company, still operated by the same family that founded it in 1937. Although the company has grown tremendously from its early days, it remains headquartered in the small lakeside Canadian town of Bobcaygeon where it was founded.

Today Kawartha Dairy operates 13 retail stores and services a wide range of customers, from grocery stores to food service establishments and of course, ice cream parlours. Kawartha Dairy entered the BC market through scoop shops and grocery stores in 2024 and we are very excited to be opening our first Kawartha Dairy Store in Western Canada in Britannia Beach in Spring 2025.

Be a part of building the Kawartha Dairy brand and bring the taste of life by the lake to Western Canada.

**What You’ll Love About Us**:

- Competitive hourly wage $21.37/hr
- Annual performance bonus
- Company paid health, vision & dental benefits
- Sick pay
- Employee Assistance Program
- RRSP/DPSP matching
- Uniforms provided
- Opportunities for training & advancement
- 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
- **Perks, Perks, Perks**Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy - **you get FREE ICE CREAM**

**What You’ll Do**:

- Seamlessly carry on business acting in the capacity of Store Manager during times when the manager is on an extended absence
- Ensure that your team delivers the outstanding Kawartha Dairy experience, while providing the highest level of customer service ensuring that Pride systems and routines are incorporated into the day-to-day operation of the store
- A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases
- Lead by example through educating customers about our products and assisting your crew in their daily tasks as required
- Deliver feedback and coaching on a regular basis to team members, and promote a positive and fun team atmosphere.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
- Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.).
- Oversee day-to-day operations, and delegate effectively to meet daily deadlines
- Closely collaborate with the Store Manager to develop store specific strategies and to implement them
- Assist the store manager to maintain and improve the procedures and personnel practices utilized to maintain store inventory
- Follow procedures to maintain appropriate inventory levels
- Follow procedures to maintain the practice of inventory rotation
- Follow procedures for the purpose of inventory control
- Analyze result of inventory variances and improve
- Assist the store manager to establish and maintain work schedules to allow for variances in customer ordering
- Hire, schedule and train all staff in exceptional customer service
- Develop and supervise staff to achieve high levels of performance and customer service
- Develop and maintain a positive productive team working environment
- Supervise staff in the proper practices utilized in the proper preparation and handling of products
- Administer required documentation in administration of payroll
- Assist the store manager to maintain communications with staff and customers
- Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
- Ensure that front of house offerings are prepared with the highest caliber of presentation
- Provide for monitoring and reporting of personnel practices
- Conduct performance reviews with all personnel
- Maintain safe and sanitary conditions for staff and customers
- Retain a thorough knowledge of company policies and procedures
- Assist the store manager to provide for information and recording of documentation
- Maintain accurate and timely inventory control and ordering systems
- Follow and closely monitor proper procedures and policies to maintain effective cash management
- Ensure cash deposits to bank on a daily basis
- Assist the store manager to maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures
- Follow inspection schedules for equipment and building
- Provide for inspection and monitoring of processes and procedures

**What You Need to Get the Job Done**:

- 2-3 years’ experience in a team lead role in retail/sales, restaurant business, or customer service
- A wonderful smile and great attitude working with a team
- Are positive, friendly and social with customers and team members
- Are mature and reliable with strong communicatio