Patient Care Coordinator

**Patient Care Coordinator - Victoria**

**Department**: Administration

**Reports To**: Clinic Manager

**Location**:Victoria Clinic

**Work Schedule**:Monday to Friday, 8:00am to 4:00pm.

**Overview**:

- Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:_

This position supports our Reproductive Endocrinology and Infertility (REI) specialists as their Patient Care Coordinators. You will be responsible for delivering the highest level of customer service to Olive patients. This full-time position requires a motivated, energetic, self
- directing individual able to work in a busy, professional, multi-tasking environment. You are required to provide exceptional patient centred care in a friendly, calm, personable manner and be able to work accurately and efficiently while interacting effectively and in a supportive manner to all Olive’s diverse patients.

**Key Areas of Involvement Include**:

- Book appointments for new patients, follow-up visits, orientations, counsellors, andrology, OR, hospital tests, etc.
- Managing physician clinics
- Working with the Electronic Medical Records (EMR) program, ensure all relevant test results have been completed prior to seeing the physician, when necessary, contact the patient and rebook the appointment.
- Anticipate and obtain any special reports that may be of assistance to the physician in developing a treatment plan (i.e. patient has seen a urologist - locate urologist’ consultation letter)
- Anticipate possible treatment plan and provide relevant information sheets (i.e., PGT-A handout)
- Support the physician with their additional professional duties outside of the clinic (i.e., Olive supported teaching and public speaking events)
- Quickly and efficiently handle all incoming calls.
- Triage patient appointments based on need.
- Keeping schedule up to date
- New patient referral triaging
- Triaging referrals based on patient history of infertility.
- Consultation booking for all physicians.
- Loading requisitions for patient work-up

**Administrative duties**:

- Document Management as needed to assist Admin overflow.
- Reception coverage as needed.

**Qualifications**:
**Education, Training and Experience**:

- Graduation from Grade 12 and completion of Medical Office Assistant certificate program.
- Five years’ work experience in a specialist’s office scheduling multiple types of appointments;
- Five years’ experience working collaboratively with other healthcare professionals within a medical facility.

**Skills and Abilities**:

- Ability to work quickly and accurately in all areas of responsibility;
- Ability to anticipate patient’s and physician’s needs.
- Ability to communicate effectively both verbally and in writing.
- Proven professional, positive attitude in all aspects of work;
- Ability to remain aware of other team members and to adjust workload to assist when required;
- Ability to work independently and as a member of a multi-disciplinary team;
- Broad knowledge of computerized database programs including EMR software.
- Physical ability to carry out all duties of the position

**Job Types**: Full-time, Permanent

Pay: From $52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Medical Office: 4 years (required)
- Specialist's Office: 3 years (preferred)

Work Location: In person