Recruitment Process Coordinator

**Date Posted**:09/30/2024
**Req ID**: 39905
**Faculty/Division**: UofT Scarborough
**Department**: UTSC: Tri-Campus Co-op Partnership (TCP), Arts & Science Co-op
**Campus**: University of Toronto Scarborough (UTSC)
**Position Number**: 00057178

**Description**:
**About us**:
The University of Toronto has committed to an expansion of experiential learning opportunities for students, to enhance both the student learning experience and the University’s ability to support broader community and societal needs. Each of U of T’s three campuses are directing significant resources and energy into expanding experiential learning, particularly work integrated learning (WIL) programming such as co-op and internships. Our goal is to ensure our graduates remain amongst the most employable in the world.

The U of T Co-op Hub team is a centralized group that supports all co-op programs included in the partnership. With a tri-campus mandate, the team travels occasionally to the three campuses, working collaboratively with partners across the University. The department is administratively housed at the Scarborough campus, however, supports all U of T Co-op programs equally as part of the tri-campus mandate.

**Your opportunity**:
Working under the direction of the Director, Tri-Campus Co-op Partnership (TCP),the incumbent is part of the new U of T Co-op Operations Hub which centrally supports the co-op student hiring process for all of the U of T Co-op programs. The Recruitment Process Coordinator provides logístical support to our employer partners as they move through the co-op hiring process and is an important part of the employer’s client support team along with their external relations colleagues. Providing excellence in customer service, the incumbent ensures that the employer’s experience is seamless and positive, helping to make U of T every employer’s destination of choice when choosing where to recruit co-op students.

Together with their Operations Hub colleagues, the incumbent will monitor shared inboxes, respond to inquiries within their scope and triage other inquiries to teams across U of T Co-op. This includes monitoring inquiries from prospective employers and quickly distributing them to the appropriate external relations colleagues for expedient follow up.

Working together with colleagues from five different programs and with many employers to support, the incumbent will thrive in a collaborative, team-oriented and fast-paced environment with a lot of moving parts. The incumbent will have very strong attention to detail and use their time management skills to work efficiently to keep all their tasks well-coordinated, organized and communicated. As a team player, the incumbent will support their other Operations Hub and U of T Co-op Hub colleagues during peak periods to ensure that everyone is supported and processes flow efficiently.

**Your responsibilities will include**:

- Providing detailed information on processes, policies, and procedures
- Liaising with contacts to ensure consistent administration procedures are followed
- Strengthening relationships with stakeholders and partners of strategic importance
- Liaising with stakeholders regarding service requests
- Creating and updating job postings in the database
- Coordinating interview schedules
- Updating and maintaining records
- Keeping well-informed on University programs, policies and procedures

**Essential Qualifications**:

- Advanced College Diploma (3 years) or acceptable combination of equivalent experience; education in Business Administration, Arts, Humanities, and Social Sciences preferred
- Minimum three years.
- Minimum of three (3) years of recent and related experience in a fast-paced client-facing customer service role involving client interaction, administration, record management and database administration for multiple tasks and multiple stakeholders with varying expectations.
- Demonstrated experience working with a database and/or customer relationship management software, including data manipulation and reporting skills; advanced skills in Microsoft Excel required. Experience with Symplicity’s CSM platforms preferred.
- Very strong ability to deliver excellence in customer service including delivering on time, friendly and supportive service to external partners and internal stakeholders.
- Must be able to stay organized when there are a lot of moving parts, multi-task, prioritize and meet deadlines while still exercising accuracy and keen attention-to-detail.
- Excellent and cordial written and verbal communication skills.
- Ability to work under time constraints and workload pressures while maintaining sound judgment, tact, diplomacy, discretion, confidentiality and professionalism when dealing with employer partners, staff, students, faculty and leadership.
- Proficiency with Microsoft Office Suite as well as the ability to adapt to and learn new technologies.
- Demonstrated ability to coordinate efficie