Service Desk Technician

Are you passionate about achieving excellence? Do you seek out opportunities to make a meaningful impact and take part in reaching new milestones? Do you value building strong relationships with your team members? If so, we would love to hear from you.
As a trusted partner for our clients, we have been committed to delivering a comprehensive range of engineering, procurement, and construction management solutions since 2004 to the transportation, energyand agriculture industries. Our team of dedicated, agile, and efficient professionals is based in Calgary, Alberta, and has provided exceptional services to clients across North America. We are a growing company with a culture based on teamworkandsupporting each other's professional growthall while having fun.
Our team is looking for a Full Time “Service Desk Technician”who is driven to deliver their best work every day and are committed to working collaboratively to achieve shared goals. If you are looking for a challenge and want to contribute to your professional growth, this is the place for you. If you see yourself on a team that upholds quality work, builds connections with fellow staff, contractors, and clients, and likes to have fun,then donot let a perfect opportunity pass you by.
**DESCRIPTION**:
The Service Desk Technician plays a critical role in ensuring the smooth operation of IT systems to support business productivity. This position involves receiving, prioritizing, documenting, and resolving end-user support requests across a range of technologies. The technician will troubleshoot issues remotely and in person, maintainsystem integrity, and contribute to continuous improvement efforts. This role requires a proactive, customer-focused individual with 2 to 5 years of hands-on IT support experience.

**RESPONSIBILITIES**:

- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledge base as needed.
- Identifyand learn appropriate softwareand hardware used and supported by the organization.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Support user account administration, including provisioning, deprovisioning, and access management in systems such as Azure AD (Entra) and Microsoft 365.
- Administer and support Microsoft 365 services including Intune,AutoPilot,Teams, SharePoint, and OneDrive.
- Contribute to technician knowledge base as neededand providesuggestions for continual improvement.

**QUALIFICATIONS**:

- Experience withIT Applications, processes, softwareand equipment including: Windows, MacOS, Azure AD (Entra), M365 Admin (Exchange, InTune, Teams, SharePoint, OneDrive).
- Familiarity with the fundamental principles of ITIL.
- Exceptional written and oral communication skills, with a customer-focused attitude.
- Strong documentation skills.
- 2-5years experience.
- Technical Diploma or equivalent
- Certifications considered: A+, N+, MCP, MCSA, MCSE, CNA

All applicants must be legally entitled to work in Canada, be a resident, and residing in Calgary to be considered for the position. We are committed to employment equality.

**Benefits**:
Extended health care* Vision care*
Dental care* Life insurance*
Team building RRSP Matching*
Performance Based Bonuses*
Mentorship program Career development*
Paid vacation* Paid personal days*
Flexible work schedule Continuous education*
Corporate events*
Quarterly town halls Hybrid work location
- For employees only