Distribution Associate

**Distribution Associate -**_We are growing our team_

Full-Time, 1-year Contract

37.5 hours per week

Living Wage based salary of $52,747 annually.

**Who We Are**

The GVFB provides assistance to approximately 15,000 people monthly across Vancouver, Burnaby, New Westminster and the North Shore. We also provide food support to 150 agencies such as housing agencies, women and children’s shelters, transition homes and after school programs, which in turn provide hot meals and snacks to thousands of people each week, including people who are unhoused.

Our mission is providing healthy food to those in need. Our vision is to create healthy communities through fair and effective food systems. Currently, the GVFB distributes 8.9 M lbs of food each year.

**The GVFB is a proud winner of** **BC's Top Employers 2025**

**The GVFB is a certified Living Wage Employer**This recognizes the GVFB’s commitment to paying fair wages, upholding good work standards for our employees, and contributing to poverty reduction and a higher standard of living in our community.

**What We Offer**

We believe in providing employees with flexibility, and the resources and tools to excel in their role. Employees will work alongside people who are passionate about food insecurity and community. We provide an inclusive office environment with excellent Skytrain accessibility and free parking on-site.

Come and enjoy working in an inclusive, award-winning workplace

**Position overview**

The Distribution Associate is involved in multiple aspects of our weekly provision of healthy food to those in need in our food distribution sites across our catchment areas of Vancouver, Burnaby, New Westminster, and North Vancouver. The Distribution Team works alongside volunteers to serve those who struggle with food insecurity.

**Key responsibilities**
- Lead, train, and delegate tasks to a team of volunteers that help onsite;
- Communicate to corresponding departments regarding issues and incidents as they occur;
- Effectively communicate, employ problem-solving skills, and adeptly address conflicts with clients in a manner that is both respectful and professional;
- Set up and restock food lines for maximum efficiency and productivity;
- Ensure the distribution site is clean and well maintained at all times;
- Work and collaborate within a team to execute various tasks within food distribution;
- Complete administration and data entry tasks involving our in-house client database, Microsoft Word, and Outlook;
- Book and conduct client intake appointments and ensure accurate information is being inputted;
- Welcome and scan clients as they arrive;
- Patrol and monitor outside to ensure safety for all those on-site;
- Complete other duties as assigned by the Operations Manager or Distribution Assistant Manager.

**Personal attributes and core skills**
- Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ethnicity, socio-economic positions, ages, religions, genders, physical/mental health challenges/disabilities, and sexual orientations;
- Kind, welcoming, and helpful in your approach to dealing with people and contentious situations;
- Must be a critical thinker who can act on their feet;
- Exceptional attention to detail;
- Aptitude to learn and willingness to remain teachable;
- Ability to multi-task in a busy client facing environment;
- Flexibility to work at all of our locations in Greater Vancouver;
- A team player, willing to go above and beyond to assist others;
- Effective interpersonal communication skills (written/verbal), including active listening skills;
- Proven ability to problem-solve and to take responsibility for completing tasks in a timely fashion;
- Lead by example, coach with patience, and model positive behaviour.

**Qualifications and experience**
- Verbal and written proficiency in other languages is an asset;
- Training or experience in de-escalation and conflict resolution is an asset;
- Previous experience working in the hospitality industry or in customer service roles is very advantageous;
- Working experience of using Microsoft Word and Outlook;
- Public speaking experience and comfortable speaking in front of small groups.

**Physical Requirements**
- Physically fit and have the ability to lift up to 50 lbs on an occasional basis;
- Exposure to ambient temperatures and noisy conditions;
- The ability to work in a fast-paced environment;
- The ability to walk and stand throughout the shift.

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A criminal record check for working with vulnerable sectors is required upon hiring.

**NOTE**

Please accept our utmost appreciation for your interest. The Greater Vancouver Food Bank is an Equal Employment Opportunity employer. Applications will be treated in strict confidence.