Customer Service Advisor

Descr

Support Full Time
- Department

Admissions and Continuing Educ
- Location Name

Sutherland
- Location

Peterborough, Ontario
- Created

05/21/2025
- Date Closed

05/27/2025
- Job ID

3197
- Favorite Job
- Full/Part Time

Full-Time
- Regular/Temporary

Regular
- Hours Per Week

35.00
- Pay Band

E
- Salary Range

28.78
- Hourly

**What Are We About?**:
Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College¿s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 85,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What We Offer**:

- Benefits Package with Sun Life
- CAAT Pension Plan
- Employee Assistance Program
- Access to College Courses at a Nominal Fee

**What This Position is About**:
The Continuing Education and Contract Training (CECT) Customer Service Advisor is the first point of contact to provide front line customer service to CECT students (including online, Ontario Learn, face to face, affiliated organizations ), as they relate to admission inquiries, processing registrations, fee set-up & collection, accessing courses, providing information on courses, programs and certificate selections, new opportunities and course changes as well as delivering support services that enhance the student experience.

In collaboration with the Continuing Education Managers, schedules courses and classes in Evolve as part of course set up to open registration. Completes grad audits, grade collection, and produces certificates. Provides feedback to management to assist with program development and quality delivery.

**Work Schedules**:
This position has been designated as hybrid/partially remote and is expected on-site 50% of the time.

This position has been designated as hybrid/partially remote and is expected on-site 50% of the time.

**For More Information**:
For a complete job description, please refer to the document found here: Customer Service Advisor Job Description

**What We Are Looking For**:
Completion of a two year diploma in Business or Office Administration along with a minimum of three years of work experience:

- Demonstrated experience providing excellent front-line customer service in a deadline driven, professional office environment.
- Proven ability to communicate effectively with a variety of clients from varying social, academic, economic and cultural backgrounds.
- Experience and demonstrated proficiency in an on-line environment utilizing an Enterprise Resource Planning (ERP) system. Ability to navigate the external web and internal web-based information.
- Experience co-coordinating several project components and using oral and written communication skills to liaise tactfully and diplomatically with multiple stakeholders both within the dept. and with other college depts.
- General knowledge of post-secondary programs and CECT courses
- Experience working independently, prioritizing, organizing and problem-solving within a customer service team based environment.
- Experience dealing with sensitive and confidential information in an appropriate manner and in keeping with College policies related to confidentiality and the Freedom of Information
- Demonstrated accuracy in documentation and verification skills as they relate to records management and various educational documents.

**Please Note: Support Staff**:
**Equity, Diversity & Inclusion and Accessibility**:
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. Our mandate is to challenge societal inequities to achieve a cultural climate of inclusion, belonging and psychological safety. We are committed to being a welcoming place for all, where the needs of our diverse populations are met, and varying perspectives enrich our communities.

We welcome those who would contribute to the further diversification of our community including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

Further information regarding Fleming College¿s Accessibility Policy.