Service Advisor

2 weeks ago

Peterborough, Canada The Hot Tub People Full time

_**Are you ready to embark on a thrilling adventure in your career?**_

Look no further Our company is seeking vibrant individuals who thrive in fast-paced environments and have a passion for problem solving

**Who are we?**

We are a trailblazing team dedicated to redefining customer service.

The Hot Tub People is at the forefront of the Hot Tub and Swim Spa industry, pushing boundaries and redefining standards. With a dynamic culture that celebrates diversity and fosters collaboration, we empower our employees to unleash their full potential and make a meaningful impact on a day to day basis.

**Opportunity**

Get ready to dive into an exhilarating role where every day is an adventure As part of our team, you'll have the opportunity to deliver exceptional customer service, coordinate service requests, manage the service department's workflow. The primary focus is on delivering high-quality service experiences to our customers while ensuring efficient and effective repair and maintenance of hot tubs and related equipment. Whether you're a seasoned professional or a fresh talent bursting with potential, there's a place for you here to shine and thrive.

**What you'll do**:

- Greet customers warmly and assist them with service inquiries and appointments.
- Listen attentively to customer concerns and questions, providing knowledgeable and friendly assistance.
- Communicate service options, pricing, and timelines clearly and transparently to customers.
- Schedule service appointments and coordinate with technicians to ensure timely and accurate service delivery.
- Maintain service logs and records, including customer information, service history, and warranty details.
- Provide basic technical support and troubleshooting assistance to customers over the phone.
- Assist technicians in diagnosing and resolving technical issues with hot tubs and related equipment.
- Collaborate closely with service technicians, sales staff, and management to ensure seamless coordination and communication.

**Who We Are Looking For**:
We're seeking passionate individuals who are:

- Energetic and enthusiastic, with a positive attitude and a zest for life
- High school diploma or equivalent; additional technical or vocational training is a plus.
- Previous experience in customer service, preferably in a retail or service-oriented environment.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.
- Knowledge of hot tubs, spa equipment, or related products is highly desirable.
- Basic technical aptitude and problem-solving skills.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Flexibility to work weekends, holidays, and occasional evenings as needed.

**Join Us**

Pay: $17.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- service advisor: 1 year (required)
- Customer service: 5 years (required)

**Language**:

- English (required)

Work Location: In person

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