Cafe Manager
2 weeks ago
**Who we are**:
Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.
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**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Lead all team members in delivering consistent, memorable moments of hospitality for our guests
- Proactively identify, evaluate, and continually improve service strategies to always ensure our customers receive best in class service
- Continuously provide leadership and support to all service staff and actively participate in the cycle of service, as needed
- Recruit, onboard, train, performance manage, and schedule FOH staff to build a strong performing team dedicated to hospitality, and achievement of business goals
- Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and cultivate regulars and continue to find ways to strengthen our community
- Merchandise product in accordance with company and brand standards
**REQUIRED EXPERIENCE AND QUALIFICATIONS**:
- At least three years of customer service experience at a supervisory level in a hospitality/restaurant environment
- Proven commitment to a premium level of quality in both guest service and the overall operation of the establishment
- Strong problem-solving skills with demonstrated commitment to immediate service recovery solutions
- Skilled at developing and creating experiences that drive customer satisfaction and loyalty
- Superior communication skills with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Serving It Right License is required
- Must be able to work a flexible schedule, including weekends and holidays
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