Communications Coordinator

**Job Description**:
**POSITION PURPOSE**

This position is responsible for coordinating communication materials and processes for the department including communication plan development and management, content creation and the delivery of accurate and timely information for the public.

**MAJOR RESPONSIBILITIES**
- Collaborates/works with stakeholders and follows the corporate strategic leadership, planning and direction related to this function.
- Develops, coordinates, and oversees internal and external communication plans for the department.
- Consults with internal stakeholders to ensure customer information is accurate and timely.
- Develops, coordinates, and oversees communication staff work to ensure information is distributed to meet deadlines and operational schedules.
- Develops content for the department, website and on street/community-based information.
- Works with stakeholders to ensure information is available websites and social media channels.
- Liaises with external stakeholders to ensure communications are available to various external groups and agencies.
- Ensures all communications are compliant with legislation and other standards.
- Researches and recommends best practices for communicating with large, diverse audiences.
- Assists in the promotion of related marketing programs for the Department.
- Responds to public inquiries and resolves concerns, as appropriate, regarding communications process.
- Liaises and/or oversees contracted external agencies to ensure products are acceptable and meet the needs of the Department.
- Oversees Department related printed customer information.
- Works with others on customer service communication pieces, as it relates to operational traveller communications (i.e. moving bus stops, terminal information, construction, detours, etc.).
- Manages information in accordance with legislation and corporate standards.
- Acts as back-up for Department social media to reply to customer direct questions and posting operational information.
- Performs other duties, as assigned, in accordance with Branch and Departmental objectives.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma in Marketing, Communications, Journalism or Public Administration or approved equivalent combination of education and experience.
- Minimum three (3) years experience in marketing, communications or journalism including several years' experience in writing a variety of communications such as press releases, newsletters, and print media.
- Understanding of the process of municipal government, programs and services provided to the public, to determine the unique and diverse internal communication needs within the varying business units.
- Demonstrated knowledge of marketing principles and practices.
- Demonstrated ability in the Region’s core competencies.
- Advance skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentation.
- Strong ability to develop relationships and work in a welcoming and inclusive environment, where diversity is celebrated and where everyone can develop to their full potential.
- Strong computer literacy in various applicable software and programs
- Strong project management, organizational, communication, interpersonal and problem-solving skills.
- Highly developed editing and writing skills.
- Ability to deal positively with a broad spectrum of internal and external clients, fostering co-operative and collaborative customer-focused working relationships.
- Ability to travel to offsite locations, as required.
- Ability to work outside regular business hours, as required.