Operations Officer

**Requisition #**:25-0264**-
- **Location**: Kitchener-
- **Department**: No School-
- **Payband**: F-
- **Starting Rate**: $31.05-
- **Payband Range**: $31.05 - $35.99-
- **Hours/Week**: 35-
- **Posting Date**: Friday, October 31, 2025-
- **Closing Date**: Sunday, November 16, 2025 at 11:59 PM EST-
- **Vacancy Type**: Support Staff - Full-time Temporary Appendix D Contract- **Position Summary**:

- Temporary Full-Time Appendix D Support Staff, replacement contract position (January 5, 2025, to August 17, 2026)
- The Operations Officer supports the delivery of services that promote student success and retention across Conestoga campuses. This role collaborates with Accessible Learning Services, Learning Services, and Financial Services to ensure consistent data management, efficient financial operations, and responsive client service.

**Responsibilities**:

- **Office administration**- Maintain and update the accommodation management platform procedures in collaboration with the area manager
- Coordinate onboarding, training and resource access and set-up for new staff
- Maintain orientation materials and attend meetings, preparing documentation and minutes
- Liaise with Student Success Services and other departments to clarify service delivery policies- **Financial administration**- Monitor and reconcile departmental credit card expenses
- Identify equipment and resource needs; research suppliers and prepare purchase requisitions
- Complete order requisitions for business cards, name tags, printing, special events, etc.
- Complete purchase orders, including purchasing services, and contacting vendors
- Balance, complete and remit petty cash vouchers and employee expense reports- **Service administration and communication**- Upload resources to online repositories
- Assist with logistics and materials for outreach events and marketing initiatives such as Open Houses, special events, celebrations and service workshops-
- Coordinate the Bursary for Students with Disabilities (BSWD) process with the Accessibility Advisors and Student Financial Services
- Provide bursary and OSAP information to students, staff and parents
- Track and reconcile bursary accounts, ensuring compliance with documentation and return of overfunded resources
- Communicate bursary terms and responsibilities to students
- Review and verify equipment quotes and supporting documentation for completeness
- Maintain records and upload documentation to the accommodation management platform
- Deposit cheques and submit receipts to payroll
- Meet with students and parents to discuss and resolve bursary issues- **Psychoeducational assessments**- Ensure students understand the purpose of the assessment and their responsibilities
- Coordinate with psychologists, students, and staff to facilitate timely assessments
- Provide confidential records for psychologists and payment information to students
- Develop and maintain spreadsheets to track and monitor assessment waitlist, income, expenses and student assessment progress through to completion
- Tracks and sends invoices to accounting for reimbursement- **Resource coordination**- Support the Resource Coordinator during peak periods to ensure timely service delivery for students
- Assist in planning transition programs, information sessions and outreach activities
- Provide front desk coverage in the absence of the Customer Care Specialist.-
- **Qualifications**:

- Three-year diploma or degree in business administration, psychology, social services, social sciences or a related field is required
- Minimum two years of experience in operations planning, and program and service support is required; experience in a post-secondary environment is preferred
- Strong interpersonal skills and ability to engage effectively with students and staff
- Excellent organizational and time management skills with attention to detail
- Excellent group facilitation skills and team collaboration
- Demonstrated problem-solving and conflict resolution skills
- Experience in financial tracking and generating reports
- Familiarity with databases and Client Relationship Management (CRM) systems
- Ability to learn and adapt to emerging technologies- #LI-POST
- #LI-ONSITE- Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
- We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.