Oem Segment Manager

**OEM Segment Manager -Mining**

**Description**

Castolin Eutectic is a global wear management solution provider that helps redefine the life cycle with wear management service centers worldwide. For over 100 years, Castolin Eutectic has always been considered at the forefront of supplying value-added surface protection products and solutions to the marketplace.

Our wear management specialists aim to provide technically advanced solutions to the self-evolving global industry regardless of the wear mechanism.

Together with our strategic partners in every industry, we contribute tomorrow's solutions to pioneer industrial sustainability. We are your business partner for sustainable change

**OEM Segment Manager -Mining**

**Opportunity**
- Are you looking for a continuous career within the mining industry?
- Have you successfully held a key account management role?
- Are you excited to help shape our approach to client relationship management?
- Are you experienced in change management and effective adoption of new processes or technology?

With an exciting and ambitious growth strategy in place we are looking for a Customer Success Manager (CSM) to join our North American Sales Team, with travel in the region. This challenging role will maintain and enhance the business partnership with the major mining OEM customers by providing sustainable wear management solutions.

Reporting to the Director of Mining, you will be primarily responsible for the growth of wear products and services offered by Castolin Eutectic in assigned territory.

**Position Overview**

A CSM works with the key mining OEMs to ensure they're receiving the success tools and support needed to achieve their goals. In this role, you will be required to have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviors to the sales, marketing, and product teams.

**What you'll do**:

- Developing and managing a portfolio of 10 - 15 clients.
- Contributing to the company's Pioneering Industrial Sustainability mission by owning, directing, and growing a portfolio of OEM clients in the mining industry
- Helping increase the OEM's lifetime value through cross-selling and upselling
- Advising OEMs on new technologies, sustainable solutions, and supply chain decisions.
- Preserving current client business and looking for opportunities to grow based on OEM needs
- Suggesting new products or solutions to the client to improve their operations.
- Owning all aspects of the client relationship, serving as the primary point of contact
- Working closely with the regional sales reps and segment managers to enable their success with the mining clients
- Developing cross-functional partnerships with executive leadership to ensure adoption and successful customer outcomes
- Creating and monitoring sales objectives in collaboration with the mining team

**What you need**:

- Strong experience consulting customers in a people-focused solution that required coaching, feedback, and strategic partnerships with customers.
- Ability to operate, maintain, and drive a customer relationship in a retention-carrying role.
- Have a proven track record in client success roles with 3 years of experience in mining
- Strong understanding of preventative maintenance and plant reliability,
- Adequate technical knowledge of fixed plant operations
- Must be able to be prescriptive, consultative, and credible.
- Travel—Up to 50% may be required for this position

The role of the
**OEM Segment Manager **is to be a trusted advisor to our clients.

**About us**
Eutectic Castolin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability