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Fraud Prevention Manager
2 weeks ago
Individually we are people, but together we are Aviva. These are more than just words—they represent our Values: Care, Commitment, Community, and Confidence.
We're looking for a strategic thinker who thrives on data-driven decision-making and collaboration. In this role, you'll play a key part in shaping our approach to fraud detection, while also leading learning and development initiatives across teams. If you're a confident presenter and a natural coach who’s passionate about maintaining high standards and driving results, this could be the perfect opportunity for you.
Come join our team
What you’ll do:
- Oversee and improve fraud performance across Property Claims, including suppliers.- Engage with operations, leaders, and frontline teams using data and reporting.- Influence analytics model rules and capabilities.- Drive fraud performance through best practices and collaboration with the Claims Centre of Excellence.- Coordinate internal and market anti-fraud strategies.-
- Conduct cause-of-loss reviews and quality assurance to identify fraud risks and team gaps.- Collaborate with the Property leaders and quality assurance team to build a fraud prevention plan to increase fraud detection.- Deliver impactful presentations to adjusters, leadership and stakeholders.- Design and implement learning and development programs for Property adjusters.- Coach and mentor adjusters to build fraud detection and prevention capabilities.- Ensure quality assurance standards are met through regular reviews and feedback.- Provide ongoing technical expertise, including coaching and mentoring on detection techniques- Identify fraud and FC detection gaps in existing processes and advance solutions
What you'll bring:
- Minimum 6 years’ experience in an investigative field of work- 5+ years in Claims/Insurance with strong Property knowledge. CIP designation or working towards CIP.- Proven experience in coaching, training delivery, and quality assurance- Preferred professional qualification in fraud investigation, criminology or financial crime. ACFE, ACAMS etc.- Strong knowledge of fraud detection- Solid project coordination skills and the ability to manage competing priorities- Confident communicator and presenter, with strong relationship-building abilities- Analytical mindset with a keen eye for detail and a commitment to quality assurance- Comfortable making objective decisions in complex or ambiguous situations- Proficient in Excel, Word, PowerPoint, Outlook, and Qlik- Able to turn data into actionable insights to drive performance- Adaptable, innovative, and open to change- Investigative experience and ability to handle confidential information with discretion- Bilingualism is an asset
What you’ll get:
- Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Outstanding Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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