Technical Operations Support

BroadView Software in Toronto is a 60+ person company that builds software for the broadcast industry. Our clients are interesting and varied. Our footprint is worldwide. In business for over 30 years, we have consistently punched above our weight, competing against international giants to win clients with our responsiveness, ingenuity and client-centred service.

The salary range for this position is $75,000 - $85,000 annually.

**Why BroadView?**
- Great culture - friendly, supportive, family-friendly
- Regular company and team-building events
- Hybrid work environment, with required infrastructure support in our Toronto Office
- Company-supplied equipment and tools for the role
- Competitive benefits (for you and your family)
- Competitive salary
- Three weeks' vacation to start
- Paid sick days

**Responsibilities Include**:

- Communicate with employees and clients to resolve infrastructure problems or issues
- Incident management
- troubleshooting and issue resolution
- Monitor the ticket queue and automated alerts, take suitable actions
- React quickly to live systems issues and service problems to minimize downtime and restore service
- Perform routine and scheduled maintenance tasks, including regular after-hours and weekend activities
- Maintenance and operation of Data Centre Host servers, VMs, and network hardware
- Investigation and resolutions of BroadView system warnings
- Work with third party vendors to support internal software, hardware and services
- Implement and monitor Cybersecurity controls
- When identified, take ownership of special projects. Depending on the project scope, ownership may include any or all stages of the project life cycle: analysis, planning, development, testing, documentation, implementation, and knowledge-sharing
- Maintain technical skills current with BroadView’s supported technologies and perform certifications and training as needed
- Ensures that technical issues are identified pro-actively and communicated effectively
- Other technical support as required

**Skills**:

- A strong understanding of Windows operating systems, Linux systems, networking concepts, common protocols and basic security concepts
- Understanding of Virtualization, Storage and Server backups
- Understanding of Database operations such as backup and restoration
- Understanding of Cybersecurity frameworks, controls and safeguards
- Ability to troubleshoot problems and issues to resolution

**Desired Experiences**:

- Minimum 5 years of technical support and operations experience
- Familiarity with AWS services and Azure (Microsoft 365)
- Information and cybersecurity management
- Linux and Ubuntu familiarity
- Technical support and operations experience
- Root cause analysis
- Scripting

**Required competencies and qualities**:

- Excellent verbal and written business communication skills
- Exhibits intellectual curiosity by seeking ways to understand, solve problems and do things better
- A positive and supportive attitude
- Acts with professional honesty and integrity
- Ability to work independently or within a team environment and handle multiple issues simultaneously
- Excellent organizational skills and attention to detail
- Strong problem analysis skills
- Ability to convey technical concepts and recommendations to non-technical individuals
- Ability to properly prioritize multiple simultaneous tasks
- Ability to work under the pressure of frequent and tight deadlines
- Energetic, motivated, and decisive individual

**Nice To Have**
- Additional industry certifications (ex. Microsoft, AWS, networking, Cybersecurity)
- Broadview Software Inc is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Broadview Software Inc will make accommodations available to applicants with disabilities upon request during the recruitment process._ _
- Broadview Software Inc is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, Broadview Software Inc will provide reasonable accommodation for any applicant, as requested during the hiring process._ _
- Broadview Software Inc seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Broadview Software Inc will achieve this by ensuring that its hiring process is fair and equitable for all persons._ _
- Broadview Software Inc strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Broadview Software Inc will not condone or tolerate any acts of discrimination or harassment under any of the grounds