Assistant Dispatcher
2 weeks ago
We are looking for a dependable and detail-oriented **Assistant Dispatcher** to support our HVAC operations team. In this role, you will help coordinate the daily schedules of our service technicians, assist in managing incoming service calls, and ensure timely communication between customers, technicians, and office staff.
**Key Responsibilities**:
- Support the HVAC Dispatcher by maintaining accurate records of technician schedules and job statuses.
- Communicate with technicians to relay updates, changes, or job details as directed by the dispatcher.
- Assist in monitoring job progress and alert the dispatcher of any delays or issues.
- Organize and maintain dispatch logs, work orders, and paperwork.
- Help coordinate the availability of parts and materials with the parts department.
- Answer incoming calls as needed to support the dispatch team
- Assist with other administrative tasks to support the service and operations teams.
- Provide excellent communication and follow-up with field technicians as directed.
**Requirements**:
- High school diploma or equivalent (required)
- Prior experience in dispatching, scheduling, or HVAC service office support (preferred)
- Strong communication and customer service skills
- Ability to prioritize tasks and remain calm in a fast-paced environment
- Ability to multitask
- Familiarity with HVAC terminology and services is a plus
- Experience with dispatching or field service management software (Fieldboss.) is preferred
**Work Environment**:
- Office-based role with frequent phone and computer use
- Fast-paced, deadline-driven environment
**Job Types**: Full-time, Permanent
Pay: $26.50-$31.25 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (required)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (required)
**Location**:
- Toronto, ON M9W 4P1 (required)
Work Location: In person
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