Dining Room Assistant

**Mission Statement**: Understand the aspirations of seniors and respond with innovative supports.

**Vision Statement**: Building inclusive communities where all seniors are connected to living their best possible life.

**Position:**:Dining Room Assistant (Full Time, Contract)
**Hours of Work**: 35 hours per week
**Reports to**: Restaurant Operations Manager & Chef
**Date Posted**: September 27, 2024
**Deadline**: Until position is filled

**Position Summary**:
Responsible for creating a positive experience and using a customer service centred approach for everyone who uses the Food, Beverage and Hospitality Services of “The Terrace” restaurant. Contributes to the food quality and safety of all customers. Provides Dining Room services to meet the overall goals, standards and practices of “The Terrace” restaurant.

**Principal Responsibilities and Duties**:
**1. Provides customer-centered dining room services**:

- Greet all customers before seating and provide positive and respectful interaction.
- Takes orders from customers and completes payment transactions in an accurate and timely manner.
- Maintains efficient operation of dining room services by assisting in the coordination of seating, reservations and events.
- Engages with all customers in a respectful and positive manner during service delivery.
- Ensures customer satisfaction by supporting customer surveys, responding to concerns and complaints and communicating with the kitchen staff and management about service needs.
- Conducts daily inventory and replenishing supplies.
- Assists Kitchen Attendant to ensure all dining room wares and equipment are stored safely in proper shelves and cupboards.
- Assists with clearing tables and cart with used wares and dishes.
- Cleans and sanitizes all dining tables and service stations and maintains cleanliness, tidiness and hygiene of dining room area at all times and after closing service.
- Opens dining room service ensuring all set up is complete.

**2. Provides back-up kitchen services**:

- Assists in preparing food items including peeling, paring, cutting, slicing and washing in the production area occasionally
- Helps and acts as back-up in the dish washing area for washing of wares and equipment occasionally

**3. Promotes safety of customers**:

- Ensures the safety of self and others by performing work safely according to organizational health and safety policies and departmental safety procedures and policies and complies with safe food handling practices and all legislated safety regulations (e.g. Occupational Health and Safety Act, Workplace Hazardous Materials Information System (WHMIS)).
- Promotes customer safety by maintaining a clean and safe dining environment and responding to concerns, complaints and issues identified and informing the Food Beverage and Hospitality Services Manager for follow-up.
- Uses equipment, materials and protective devices according to safe operating procedures.
- Ensures services to customers are delivered in a safe and supportive manner.
- Assists in training volunteers in dining room operations and service.
- Ensures equipment in the dining room area is in good working condition and files reports for any health and safety related concerns and necessary equipment repairs in a timely manner.
- Checks that the dining room environment and practices are meeting health and safety standards for customers, staff and volunteers on regular basis.

**4. Performs other support duties**:

- Assists Food, Beverage and Hospitality Service team in providing support to volunteers to work effectively and efficiently, and guidance of using equipment, material and protective devices in safe manner.
- Supports team members in maintaining food storage facilities
- Reports to Manager of any health and safety related issues in the dining room area and makes recommendations for quality improvement.
- Ensures efficient operation of Food, Beverage and Hospitality Services by backing up other team members when absent.
- Attends meetings and participates in SPLC’s activities.
- Works cooperatively with staff and volunteers to ensure customers’ needs are met.
- Assists Food, Beverage and Hospitality Service Manager in both shift closing and daily restaurant closing as required including ensuring the accuracy of all transactions per shift.
- Participates in all required training

**Education**:

- High School graduate with OSSD or equivalent

**Skills & Experience**:

- One year of experience as a server, host or coordinator in a busy restaurant
- Good verbal and written skills, in both English and Cantonese required Experience working with frail or cognitively impaired seniors
- Good organizational and time management skills
- Team oriented with the ability to provide positive leadership to volunteers within a team
- Ability to work on variable hours in a fast-paced environment
- Experience working in a multi-cultural environment an asset

**Working Conditions**:

- Exposure t