Parts Traffic Coordinator

In addition to providing superior customer service at the parts counter, our Parts Traffic Coordinator is a vital link between the parts order desk and the main warehouse. The Parts Traffic Coordinator acts as a Lead Hand performing parts counter functions with a strong emphasis on monitoring customer pick up traffic through constant follow up with the parts counter team, warehouse team, as well as the customer.

**As a Parts Traffic Coordinator, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Demonstrate safe work and environmentally sound behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
- Coordinate Customer’s parts orders in an efficient, knowledgeable and professional manner
- Ensure parts packing slips are signed and dated at the time of pick up
- Schedule adequate coverage at the pick-up counter by assigning team members in support of business requirements
- Monitor Moon Dust file for failed packing slip scans and correct according to E-commerce standards
- Process parts for returns, core returns and warranty inspection promptly to ensure parts are transferred to warehouse storage areas
- Perform monthly follow up on invoiced pick up orders remaining in the will-call area
- Monitor WMS order picking system and liaise with Warehouse Management Team to reduce customer order pick times
- Coordinate with the warehouse to ensure returned parts are put into stock for invoicing Customers in timely manner
- Provide on-call service during weekends for emergency parts orders
- Assist in creating claims for Caterpillar shipping errors on emergency orders using Corporate Parts Intranet Applications

***Must-haves for this role**:

- Post Secondary Education and 3+ years experience on a parts counter or inside sales position in a Dealership
- Safety conscious with a technical/mechanical aptitude and/or background in heavy equipment/truck equipment parts
- Customer centric with exceptional interpersonal and communication skills to build relationships easily
- Highly organized with the ability to effectively prioritize and adapt in a fast-paced environment
- Proactive with well-developed problem solving with exceptional attention to detail
- Self-directed, team player with high integrity, initiative and sense of urgency
- Proficient in Microsoft Office Applications (i.e. Word, Excel and PowerPoint), WMS,DBS and other customer based systems
- Knowledge of Cat SIS, ET and SOS or experience with Toromont parts operations would be an asset
- Willing and able to work flexible hours in support of the business needs
- A valid Driver's Licence with a clean Driver’s Abstract

**About Toromont Cat**
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers When you join our team, you become a member of the Toromont family. Your success is our success_