Shipping, Customer Service and Marketing

**Why work for Medicine Wheel Publishing?**

Medicine Wheel Publishing aims to empower Indigenous authors and storytellers, to bring their oral stories and/or cultural teachings into written form without compromising cultural integrity. By creating and publishing their books, Medicine Wheel Publishing helps Indigenous authors make their stories and cultures accessible. The Medicine Wheel Publishing community includes a group of talented authors and illustrators.

This is more than just a publishing companyMedicine Wheel Publishing is a relationship-based business that strives to make a positive social impact in the world.

Employees have a positive 'can-do' attitude, personal and professional drive, and a desire to learn and grow. Medicine Wheel Publishing is a fast-paced, grassroots company with many projects on the go, and is looking for a keen, smart, well-intended individual to join our team. If this speaks to you, we are happy to hear from you.

Preference will be given to qualified Indigenous applicants.

Must be legally able to work in Canada.

**Job Duties**
- Troubleshoot issues with orders and communicate with customers about their orders.
- Process incoming orders.
- Use shopify and/or other software to create labels and fulfill orders/shipments.
- Prepare envelopes/boxes to be mailed across Canada and beyond.
- Manage and maintain inventory in the office and offsite.
- Move and package boxes of books, as required. Some boxes will be heavy.
- Unpack pallets utilizing the appropriate safety measures.
- Sell books to the public at tradeshows and local events.
- Administrative publishing support, includes researching and proof-reading.
- At times assist in reviewing documents related to the publishing program.
- At times, travel to warehouses and storage locations across the Greater Victoria Area.
- Maintain the office space, including monitoring bills, covering insurance
- Other duties may be assigned based on requirements of the company and abilities of the employee.
- Able and available to work 30-40 hours per week. The occasional weekend event (i.e. pow wow, book launch, teachers’ conference).

**Required**:

- Good communication and organization skills.
- Works well independently and as part of a team. Reliable.
- Strong multitasking abilities.
- Excels in a fast-paced and changing environment.
- A positive attitude.
- Eager to make a difference in the world and willing to learn, especially about various cultural protocols.
- Ability to commute to Victoria, BC, V9B 1P7.

**Assets to be Considered**:

- Higher Education
- Knowledge of the book publishing industry
- Sales and Customer Service experience
- Knowledge of Indigenous cultural teachings, protocols and stories.
- Bilingual - French (written and verbal)
- A vehicle

**Additional Information**:

- This is strictly an in-person position (Victoria, BC, V9B 1P7)
- Probationary period: Full time contract with a 3-6 month probationary period.
- Includes paid benefits for the employee: dental care, extended health care, vision care, paid time off and sick days.
- Hours: 30-40 hours per week.
- Pay: $19.00-$21.00 per hour
- Schedule:

- 8 hour shift
- Monday to Friday

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V9B 1P7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Marketing: 1 year (preferred)

Work Location: In person

Application deadline: 2024-11-15
Expected start date: 2024-11-22