Service Technician

**Field Service Technician**

As the Field Service Technician you will provide superior customer service to Canon clients by:

- maintaining, cleaning, and repairing high-end black-and-white and colour machines, in an assigned territory.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Work-style Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**
- Follow contact protocol when discussing service-related matters with Dispatch and Field Service Managers:

- Product information
- Customer concerns
- Parts problems
- Adhere to customer requirements in providing quality products and service
- Respond to customer calls in a prompt and efficient manner
- Accomplish assigned service calls thoroughly within an average time per call as defined by management
- Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
- Complete standard network installations of equipment
- Fill out performance reports on unusual equipment problems
- Submit all service reports in a timely fashion
- Maintain parts inventory, and order parts as necessary
- Assist junior technicians

**To Succeed, You Will Have**
- Completed post-secondary education (specialty in technical or technological electronics and/or business equipment)
- Minimum 4 years experience in a related field
- Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
- Basic programming skills in Java
- Demonstrated knowledge of and aptitude for electro-mechanics
- Proven knowledge of colour theory
- Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
- Able to install and set-up delivered equipment
- Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
- Must possess a valid driver’s license, a safe driving record, and a dependable vehicle

**WHAT’S IN IT FOR YOU**

**COVID-19 SAFETY PRECAUTION**

**REMOTE WORK**
- This position offers a **Virtual** work schedule. You will be **100% remote** and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Employee referral program
- Inspire Program, on-line peer-to-peer recognition for redeemable points on hundreds of products
- Local community involvement (virtual until regulations allow for in-person)
- Employee appreciation events & initiatives (virtual until regulations allow for in-person)

Come and join our team and reap the rewards as we work to take Canon to the next level

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.