Banquet Captain

Grow your career at one of the most unique sites in Calgary The Wilder Institute/Calgary Zoo’s catering department is looking for a **Banquet Captain **to support our front of house team. Our Catering team offers 8 unique venues across 120 acres and we were named Avenue Magazine’s 2023 winner for “Best Unique Wedding Venue in Calgary”. With one of the largest catering teams in the city, we provide a first-rate dining experience created to delight the senses. Find out more about our catering experience here.

**Our Mission |** Take and inspire action to sustain wildlife and wild places
**Our Values **| Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation

**Contract End Date**: January 5, 2025

**What you will do**:

- Manage the expectation of the guest from their arrival through to the completion of the catered event
- Handle the food and beverage stock for the delivery of catered functions in accordance with the outlined policies and procedures of the organization
- Setup furniture, equipment, and décor for catered functions as per the detail provided on the event contract
- Deliver food and beverage according to the standards and policies outlined within the organization
- Coordinate or direct hourly catering staff for the purpose of delivering catered events following the outlines of Customer Service and Profitability designated by the organization
- Completed Catering logs in detail related to the catered event and the delivery of that event
- Provide accurate information regarding consumables at a catered function for the purpose of invoicing, to include bar inventory and reconciliation as well as accurate guest counts for catered functions
- Assist in ensuring all policies and procedures are followed by catering staff through observing and reporting policy violations immediately to either the Catering Manager or Assistant Managers

**What you will bring**:

- 1 to 2 years’ experience in food and beverage
- Minimum 1 year of supervisory experience
- ProServe Certification is required
- Friendly, outgoing personality
- Independent worker
- Excellent written and verbal communications with strong organizational and interpersonal skills

**Working Conditions**:

- Able to work in a fast-paced environment
- Heavy lifting up to 50lbs.
- Frequent walking and standing for long periods of time required
- May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas
- Shift work required
- Late evenings, weekends, holidays

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The organization follows the advice of Environment Canada when responding to temperature and air quality issues.
The Wilder Institute/Calgary Zoo is a no smoking environment including vaping.

**What We Offer**:

- Discounts on food, beverage, and merchandise
- Participation in the Staff Pass Benefit program
- A fun, rewarding work environment and the opportunity to work in a park full of wild animals

Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.
- Applicants must be legally entitled to work in Canada._

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.