Tower Controller

**Tony Graham Automotive Group**

**Job Title**

Tower Controller

**Report to**

Collision Centre Manager

**Location**

2195 Robertson Rd, Nepean, ON K2H 5Z2 - On-Site

**Employment Status**

Full-Time Permanent

**Closing Date**

Until filled

**Who We Are?**

The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

**Job Summary**

We are currently hiring for a Tower Controller. The Tower Controller is responsible to ensure the efficient and effective control and communication of the flow of work in the Body and Paint departments. Tower Controller acts as Production Coordinator and ensure productivity and time efficiency. The Tower Controller will arrange for any sublets and will be responsible for other administrative tasks as assigned. Performing all job responsibilities to ensure that the mission statement is adhered to: “Dedicated to being the best collision centre you have ever done business with” Ensuring excellent customer service and continuous quality improvement.

**What we offer**

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

- Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after two years
- Professional development opportunities
- Staff discounts on new and used car sales and parts and service rates
- Paid birthday leave
- Employees can purchase parts on behalf of their family members and obtain the employee discount

**Reasons why you’ll enjoy working with Tony Graham Automotive Group**
- Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
- The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
- Paid Training/Professional development opportunities
- Paid birthday leave - We offer our employees to have the opportunity to take their birthday off paid
- Welcoming work culture & great workplace environment

**What you offer**

**General Responsibilities**:

- Dispatch all work assignments to the Body, Paint and Automotive technicians as it relate to their capabilities and any time limits (due to scheduling of time off, i.e. vacations).
- Ensure the ultimate efficiency of the shop by organizing work flow and working with the Body Shop manager
- Work closely with all Estimators to keep them informed on the status of parts ordered and vehicle repairs so they in turn can be proactive in informing customers.
- Proactively stay in contact with Parts person, so as to stay current to any issues arising from back order parts, or miss ordered parts
- Be readily accessible to Estimators, Body and Paint technicians.
- Input sublet invoices, paying of the Body and Paint staff technician’s time tickets, closing work orders, and completing necessary insurance documents.
- Ensure that all parts are charged out by the Parts person properly and accurately
- Ensure that at month end all R.O’s have been closed (for vehicles that have been delivered) and that any additional or amendments be transferred to a new R.O
- To assist the Collision Centre to maintain the values, mission and vision of the company
- Ensure compliance with all policies and procedures of the Tony Graham Automotive Group.
- Ensure compliance with all applicable legislation (i.e., Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)
- Any other responsibilities are required and/or as assigned

**Education and Qualification**
- Completion of Secondary School
- 2-3 years relevant experience (previous Body Shop experience, an asset)
- Excellent Computer skills; knowledge of various software packages
- Excellent verbal and written communication skills
- Exceptional customer service skills and a positive attitude
- Strong interpersonal skills; flexible, adaptable and reliable
- Ability to work independently with minimum supervision
- Proficient in time management and strong organizational skills in order to prioritize tasks and meet deadlines
- Ability to work in a fast-paced environment and ensure attention to detail
- Valid driver