Veterinary Assistant/receptionist
4 days ago
Are you passionate about animals and delivering exceptional client care? Trout Lake Animal Hospital & Urgent Care is currently looking for a skilled **Veterinary Assistant** to join our friendly and dedicated team.
We are a high-paced, fully equipped animal hospital committed to providing the highest level of veterinary care and client service. If you thrive in a supportive, professional environment and are looking for a role where you can truly make a difference, we’d love to hear from you.
**About the Role**:
Our Veterinary Assistants are key members of the team — often the first and last faces our clients see. You’ll be responsible for ensuring each patient and their owner receives compassionate, professional, and timely care.
**Responsibilities Include**:
- Greeting clients and ensuring a positive experience
- Booking appointments, surgeries, and patient drop-offs
- Assisting with animal restraint during exams and procedures
- Processing lab samples and submitting requisitions to IDEXX
- Preparing for surgeries and assisting during procedures
- Dispensing medication under veterinarian instructions
- Charting vitals and monitoring patients during recovery
- Handling payments, insurance claims, and invoicing
- Maintaining accurate electronic medical records (paperless system)
- Answering phones and handling client communications
- Cleaning and sterilizing rooms, kennels, surgical instruments
- Preparing surgical packs and maintaining supply stock
- Supporting the team with administrative and reception duties
**What We’re Looking For**:
- **Previous experience in a hospital or clinic is MANDATORY**:
- Graduate of a veterinary assistant program (preferred)
- Experience with Ezyvet software is an asset
- Strong communication and organizational skills
- Compassionate, calm under pressure, and able to multitask
- Proficiency with MS Word, Excel, and Outlook
**Scheduling Details**:
- Early Shifts begin between 8:00 a.m. - 9:30 a.m.
- Evening shifts available (Reception closes at 9:30 p.m.)
- Weekday, evening, and weekend availability is required
- Hospital hours may adjust based on operational needs
**What We Offer**:
- A supportive, respectful, and fun-loving team environment
- Staff discounts on veterinary care and prescription diets
- A clean, modern, and safe workplace
- Opportunity for growth and advancement
- **Wage dependent on experience - open to discussion**
**Join Our Team**
We appreciate all interest in joining our team, but only those selected for an interview will be contacted.
**Job Types**: Full-time, Part-time, Casual
Pay: $25.00-$30.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
Work Location: In person
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