Territory Manager

Status:
Regular, Full time

**Location**:
St-Laurent, Quebec

**Job Description**:
Reports to: Director, National Utility Sales Operation

KEY ACCOUNTABILITIES:
Manage sales strategies for the Maritimes Utilities market focussed on ensuring
_Noramco _becomes the premiere utility suppler in the Maritimes (70%);

Manage local vendor relationships to ensure
_Noramco Utilities_ is viewed as a prominent partner for utilities wire and cable. Large projects and branch inventories will be leveraged with strategic vendor partners to ensure we consistently receive competitive pricing (20%);

Work in conjunction the Quebec PC Manager to ensure an efficient flow of inventory is maintained (10%).

DUTIES:

- Ensure all job functions are performed in accordance to the NCS International Standard Practice Instruction (SPI) Manual;
- Manages the Maritimes Operations that supports our Utility business;
- Works with Utilities National Director to develop meaningful strategies for key customers;
- Deal with every escalated customer complaint in an expedient manner and ensure they are satisfied with our resolve;
- Identify and help develop internal/external opportunities to further enable profitable sales growth of the department. Opportunities include but are not limited to product, customer, processes, resources, equipment, etc;
- Assist in building strong customer relationships with senior management at key customer accounts;
- Build strong vendor relationships;
- Manage sales and expense budgets to realize our annual forecasted objectives;
- Work with the Utilities Director to manage customer expectations and contribute to a high level of customer satisfaction;
- Work with others on the _Noramco Utilities_ team to provide consistent and accurate sales forecasting;
- Assist the Utilities Director to compile information and data related to customer and prospect interactions;
- Contact current and prospective clients to identify their need for existing and/or new products;
- Respond to and processes incoming inquiries and orders;
- Coordinate the opening of new accounts and maintain the existing customer base in your territory;
- Provide basic technical support on products when customer inquiries are directed to you;
- Build strong, long-term customer relationships focused on ensuring repeat opportunities, which may include the following:

- o Developing customer appreciation events;
- o Participating in customer-hosted employee events;
- o Coordinating vendor-sponsored activities;
- Monitor customer, market and competitor activity and provide feedback to the management team;
- Manage key customer relationships and participate in closing strategic opportunities;
- Travel for in-person meetings with customers and partners to develop key relationships;
- Performs any other duties as required by management.

QUALIFICATIONS / SKILLS:

- Minimum five (5) years of industry experience preferable, or a combination of relevant experience and education
- Bilingual :French / English
- Solid understanding of financial management
- Excellent communication skills
- High level of critical thinking and problem-solving skills
- Ability to address problems and opportunities for the company
- Energetic and positive attitude, dependable, organized and deadline oriented
- Stress tolerance
- Advanced computer skills and knowledge

What’s in it for you

Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. National Cable Specialists (NCS) has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.

What we offer:

- A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
- Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
- Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:
- Health, dental, paramedical & vision care, and prescription medication- Short
- and long-term disability benefits because you never know what the future holds- Supplemental Health Insurance- Life insurance- Employee Assistance Program (EAP) with Telemedicine- Travel Insurance
- Reimbursement of training expenses to acquire new skills and advance your career within the organization
- RRSP with generous employer contribution
- Possibility of contributing to a TFSA with a favorable group rate
- Post-graduate scholarship program for children of our employees
- Employee discounts on purchases
- Free parking
- Elec