Manager, Information Technology

WHY WORK AT BACKWOODS?

Backwoods Energy Services is a leading supplier of access and matting solutions, civil and forestry services, pipeline maintenance and security services in Western Canada. We have been able to attract best-in-class management, staff, and operators from across the industry, allowing us to successfully complete some of the largest midstream and utility projects in Alberta. Moreover, we have become the largest employer of Alexis band members, the largest independent source of income in the community.

Each day, our team strives to live our mission of Driving economic opportunity by empowering Indigenous people and communities. The work we do at Backwoods is meaningful, as it helps build and grow the Alexis community. Experiencing the impact that our work has for building a sustainable future for Alexis is something we are passionate about.

Backwoods Energy Services is 100% owned by the Alexis Nakota Sioux Nation and one of the largest Indigenous owned companies in Canada.

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Backwoods Group of Companies believes that our strength is our people and that diverse teams drive strong business performance. Our commitment to equity, diversity and inclusion is cemented in our mission and begins with the recognition that individuals have different needs. Backwoods is committed to providing the tools required build a resilient workforce and inclusive work environment._**

OUR EMPLOYEES CAN COUNT ON US FOR:

- Competitive Wages
- A competitive Health Benefit Package
- Training Opportunities
- Career Growth Opportunities
- Recognition Programs
- Making impacts within Indigenous Communities and People

THE ROLE:
We are looking for a highly motivated self-starter to lead the development of our information technology department, working alongside the Director of Operational Excellence to shape to build and execute a strategic vision for modernizing both the organization and the infrastructure, through the development and implementation of standardized processes, and providing consistent hands-on experience & assistance with help desk support.

Core skills include project management, leadership, and a breadth of technology experience supporting medium to large businesses. Ability to effectively communicate thoughts and ideas to a broad audience in simplistic, easy-to-understand terms and influence key decision-makers.

Acting initially as a department of one, this hands-on role requires the incumbent to manage our users and network infrastructures, track and manage all IT assets, provide timely and effective technical support to end-users, set up workstations, and manage telephone infrastructure and cell plans.

WHAT YOU’LL BE DOING:

- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies
- Plans, organizes and implements technical projects.
- Experience migrating off legacy systems and developing strategic roadmaps to modernize the infrastructure
- Must be able to recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
- Directs technological research by studying organization goals, strategies, practices, and user projects.
- Provide technical support to internal customers to ensure each is able to work at optimal capacity, free of any IT-related limitations
- Effective and efficient triaging and solving all IT issues based on importance, topic, and urgency
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Install and configure software and hardware; manage network servers, cloud services and technology tools
- Set up accounts and workstations, including desktop/laptop setup troubleshooting, installation and configuration
- Ensure security and business continuity through access controls, backups, firewalls and hardware tracking
- Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
- Maintain quality service by establishing and enforcing organization IT standards.
- Manage the organization’s phone system and cell phone plans
- Cloud backup management, permission management and upgrade systems with new releases and models
- Build IT team; inspire, develop and support team members to drive high performance and team engagement
- Manage multiple subcontractors and vendors on various projects
- Perform other related duties as required

WHAT WE’RE LOOKING FOR:

- Post-secondary degree or diploma in Information Technology or other related field, and 10+ years’ experience in IT management and leadership, managing direct reports & team building, conducting evaluations and new hire experience.
- Advanced knowledge of servers, networking, storage and cloud services (cloud storage, Office 365) for troubleshooting and maintenance purposes
- Ex