Service Advisor

2 weeks ago

New Westminster, Canada Westminster Toyota Full time

Company Description
Westminster Toyota has been located in the center of the lower mainland in New Westminster for 31 years. The car dealership has a strong presence with many loyal customers. We have a state of the art dealership located at 1050 Boyd street in Queensborough, New Westminster.
**Why join Westminster Toyota?**
Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business

**Job Description**:
Service advisor duties include but are not limited to:

- Greeting and building rapport with our valued clients
- Gathering all client and vehicle information
- Listening and documenting our clients servicing needs on a repair order
- Effectively communicating with our technicians and parts department to ensure our clients needs are met
- Keeping our clients updated on their vehicle status and providing quotes for any necessary repairs or maintenance items
- Checking and processing warranty claims including recalls
- Providing a final invoice to the client and explaining in detail the work performed, any outstanding repairs or maintenance items and scheduling the next service
- Meeting or exceeding customer satisfaction targets set by the dealership and Toyota Canada

**Qualifications**:
Qualifications
Westminster Toyota is looking for an energetic and outgoing individual that loves to provide a premium service experience to guests.
- Listens and delivers clear messages to customers
- Loves being part of a team and works well with others
- Thrives in a fast paced environment due to amazing organizational skills, stays on top of all paperwork and manages time effectively
- Able to perform a detailed vehicle walk around with each customer and provide excellent detailed information on work order for each concern
- Previous service advisor experience preferred

Additional Information
We offer health and dental benefits to our employees as well as an excellent pay plan. With our performance based pay plan you have the opportunity to control your income and enhance your career.
We thank all applicants for their interest, however only those considered will be contacted.

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