Sales Manager

**Job Title**: **Sales Manager**

**Position Summary**:
The **Sales Manager **willdevelop the Sales team and work with key business executives and stakeholders to achieve sales targets, and create exceptional customer service experiences. The Sales Manager will execute the overall Sales department goals and objectives in achieving short and long term success of Five Star. This individual generates sales and revenue by liaising between customers and cross-functional internal teams to ensure the successful delivery of Five Star products/services, in addition to managing several Account Managers. The Sales Manager will exceed all expectations in driving external and internal customer relationships for Five Star.

**Department**: Sales

**Manager**: President/CEO/General Manager

**Supervises**:Sales Account Managers, Sales Administrative Assistant

**DUTIES & RESPONSIBILITIES**

**Sales Leadership**
- Executes Five Star’s sales initiatives by leading and guiding direct reports.
- Directs and coordinates the sales/ account management work priorities.
- Works with sales/ account management team to generate new leads to reach personal, team, and Company sales targets.
- Oversees and creates quotes for potential new contracts within prescribed time period of a qualified walk-through.
- Works with the Sales team to successfully negotiates and closes outgoing quotes
- Assists other team members with company projects, events and activities as needed.
- Manages CRM systems and other internal tracking systems to ensure details, notes, and documents are accurate and completed in a timely manner.
- Tracks, monitors, and reports on key sales metrics such as routine and quarterly sales data.
- Identifies potential business deals by contacting potential clients, discovering, and exploring opportunities.
- Plans and leads sales meetings to communicate and align sales objectives, team members, and achieve business goals.
- Ensures continuity of Sales department in the event of gaps within the department.

**Client Relationship Management**
- Serves as the lead point of contact for high value customer account management matters by handling customer concerns, developing feedback loop and resolving complaints.
- Supervises annual renewal process for all Company contracts and oversees customer retention program.
- Enhances Five Star’s reputation by accepting ownership for accomplishing different requests in new and innovative ways.

**Operational Excellence**
- Ensures timely and successful delivery of services according to customer needs and contracted agreements.
- Addresses clients’ concerns to operations team.
- Collaborates with Operations to ensure new business/contracts have sufficient resource information for delivery.
- Handles all aspects of pre-engagement activity and the transition of new business to the Operations team; and updates Company account management roster.
- Works with Operations team to onboard and integrate new clients and develops existing client relationships.
- Communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborates with Five Star team to explore opportunities to add value to existing customers/contracts.
- Ensures all accounts in all divisions and projects are actively managed.
- Meets clients and subcontractors for site visits as required.
- Ensures Sales team executes practical account management strategies based on
- building long term relationships
- providing high quality service
- maximizing profitability
- innovative solutions to situations that will lead to satisfied clients
- utilization of computer-based database and market research

**Marketing and Business Development**
- Implements marketing strategies and promotional materials for the Five Star brand.
- Leads and supports sales and marketing (print, social, and media) campaigns to reach target markets/groups and drive sales.
- Stays abreast of competitor activity and creates appropriate strategies in response.
- Work with the sales team to create advertising, web, and sales content and collateral.
- Plans, organizes, and coordinates conferences, events, seminars, workshops, and other business development activities.
- Participates in networking groups, industry activities and business events to promote the Five Star brand.

**Quality Control**
- Assesses and monitors the Sales Departments’s performance based on its weaknesses and strengths.
- Increases market penetration and market share.
- Routinely reviews pricing strategies and addresses low margin services.
- Ensures timely and appropriate information on major activities and changes, significant opportunities, and threats.
- Prepares regular (monthly, quarterly and yearly) written reports for the President/General Manager on key metrics and accounts.
- Assists with challenging client requests or issue escalations as needed.
- Monitors and implements continuous improvement in services and business processes.
- Identifies