Manager, Payment Operations

**What is the opportunity?**

Reporting to the Senior Manager, Payment Operations. This position is primarily responsible for the fulfillment Payment processing, Exception processes and End of Day activities as it relates High Value Wire Payments within the Payment Processing Center. The position will have accountability ensuring high value payments received via various channels within the processing system are completed within the established cut off times. Responsibilities include accountability for high-risk processes associated with same day payment processing, end of day closure of the payment system, end of day payment settlement for the Canadian dollar position, while ensuring the existing controls are maintained.

**What will you do?**
- Provide highly effective day-to-day support and oversight on all electronic Payments Processing and end of day activities. Responsible for End of Day (EOD) activities and supporting all Holiday Processes. Responsible that processing of all payments queued BESS Exception and BAU queues are completed prior to BESS closure.
- Responsible to ensure monitoring and processing of all BESS Queues as per Payments Exceptions PPL (Including and not limited to PEXC PCT, PUT, PLT, CBM, CREQ, CBMINSF (after 6pm to cover Liquidity Risk Team), DATI, YREJ, YLAT, PMOP etc at end of day
- Mitigates Operational/Transactional Risk through proactive measures, reporting any suspicious transactions to a designated UTR (Unusual Transaction Reporting) within the Payments Processing group.
- Participates in the execution of regular Testing (i.e. LYNX, DRP, SWIFT, etc.) with Bank of Canada and Payments Canada as required (weekdays and weekends)
- Track all unnecessary items sent to Payment Exception queues and perform root cause analysis and provide the manual tracking on a weekly basis to respective Managers to be used as coaching for continues learning or product knowledge session. Reduce the Payment Exception transactions that are escalated and adherence to internal quality assurance.
- Work closely with peers and Managers, Team Leaders, and service partners in establishing collaborative working relationships to enhance the customer experience and minimize costs**.**
- Provide back up and support to Senior Manager Payment Operations as required.

**What do you need to succeed?**

**Must have**:

- Knowledge including BESS, SWIFT, ISO, and LYNX
- Ability to work in a deadline driven shift environment until 8pm ET, public holidays and demonstrating flexibility to work occasional overtime and weekend adhoc testing.
- Excellent communication skills both written and verbal to assist with documentation as required.
- Strong Leadership, Teamwork, Decision and Organizational Skill.

**Nice-to-have**: Customer Service/Service Partner Orientation
- Listening Understanding and Responding
- Sense of Urgency
- Technologically self-sufficient

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities

LI-Post

**Job Skills**

Active Learning, Customer Service, Decision Making, Detail-Oriented, Effectiveness Measurement, Key Performance Indicators (KPI), Leadership, New Challenges, Operational Delivery, People Management, Performance Management (PM), Resource Management, System Applications

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
Toronto

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-09-25

**Application Deadline**:
2025-10-12

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all