Sr. Manager, Payments Operations

Job DescriptionWHAT IS THE OPPORTUNITY?Job DescriptionReporting to the Sr Director, Payments Processing, this position is responsible for leading the end to end operational process related to the high profile, high risk and critically time sensitive transaction environment of Wire Payments, supporting a global client base which includes Retail and Commercial Banking, Global Financial Services, Capital Markets and Wealth Management and RBC US. The incumbent is responsible for the management of day-to-day activities, to ensure timely and accurate processing of all non-STP wire payments which includes the timely management of payment processing.  This role will have the opportunity to participate and lead industry forums and represent RBC at Payment Canada and Swift’s sessions.WHAT WILL YOU DO?Responsible for delivering a high level of service and support to a global client base by consistently meeting measurable Service Delivery Standards being accountable for management and oversight in the accurate and timely processing of manual payments within all established deadlinesOverall responsibility to ensure payments is processed in accordance with CPA, CBA, Lynx, Swift industry rules and RBC Financial Group policies and procedures.Responsible for the management and leadership of the end to end processing, investigation and reconciliation process for RBC Georgia payments, meeting established SLAsResponsible for ensuring all Time Sensitive Wire Payments are processed within the prescribed timeframeSubject Matter Expert for ISO Lynx and Swift payments, representing Payment Operations in strategic initiatives and IT projects related to payment operations. Is an active participant in all stages of related projectsIs primary contact and referral for service partners in all businesses throughout RBC for processes relating to payments processingResolve high risk/high impact issues ensuring quality decisions are made on behalf of RBC as it relates to payment processing proceduresWHAT DO YOU NEED TO SUCCEED? Must have5 years’ experience managing large processing teams5 to 7 years experience within the Wire payments spaceDemonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.Strong understanding of industry rules and guidelines associated with domestic and international wire payments with a strong understanding of ISO20022 formatting.A strong understanding of technology related to domestic and international wire payments.Nice-to-have:Strong Risk mindset and experience with control assessment testingAbility to facilitate between and influence key decision makersStrategic thinker with excellent interpersonal skills to work across functions and businessesDemonstrated change management abilities and the ability to execute all related operational readiness activities to support larger transformational programsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging workJob SkillsISO 20022, Leadership, Payment Handling, Payment Operations, Payment Processing, Process Improvements, Risk Monitoring, Team TransformationAdditional Job DetailsAddress:180 WELLINGTON ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-01-12Application Deadline:2026-02-16Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.