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Patient Care Coordinator

3 weeks ago

Waterloo, Canada Dawson Dental Full time

**The opportunity**:
**Why Should You Join?**
- **Competitive compensation & benefits**:Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
- **Established and stable practice**:Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
- **Health & Safety and Compliance**:The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
- **Career development**:A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path.
- **Fast-growing and entrepreneurial environment**:Our practice is innovative, growth-oriented, and patient-focused - a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
- **Respect for our people**:The team is built on a culture of respect and positivity, where we celebrate individuality and value each other’s unique strengths and contributions.
- **Work-life flexibility**:Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

**Key Competencies**:

- **Front Office**_
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- **Patient Relationships**_
- Establish genuine rapport with patients, welcoming patients warmly and by name
- Establish life-long patient relationships, ensuring retention and loyalty
- Demonstrate active listening and empathy to patients using effective communication skills
- Responsible for the entire patient experience
- **Teamwork**_
- Attends and actively participates in team meetings
- Contributes to the team by working together as a cohesive unit
- Maintains composure under pressure during times of change

**About You**:

- Minimum 1 year of Administrator experience
- Minimum 2 years of Clinical experience
- Experience with Dental software

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability
- Evening availability

**Job Types**: Full-time, Permanent

Pay: $20.00-$24.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person