Technology Help Desk Specialist

1 week ago

Huntsville, Canada CREATIVE ONE® Full time

**The Opportunity**

Are you looking for a collaborative workplace with great people (including staff and clients), the opportunity to cultivate long-term relationships and future growth opportunity? You’ve come to the right place. We’re looking for ambitious people who share our values and want to deliver a white-glove client experience in the real-world. If this sounds like you, and the career below sounds exciting, we would like to hear from you.

Muskoka based, CREATIVE ONE®, is a Business-to-Business (B2B) focused web agency with a talented and growing technology division.

Learn new technologies and embrace career advancement This is a full-time opportunity with work taking place for clients in-office, on-site, and at times from home.

**What you will be doing**

**Why you should join our team**
- We are focused on your growth - including a personal learning path, paid-for professional development and certifications
- We are a positive, solution minded team that loves people
- Buddy system to onboard new team members
- Promote from within culture
- Excellent base salary, incentive package and benefits
- Live, work and play in Beautiful Muskoka

**We need these skills and experiences**
- High proficiency in English language skills (written and oral)
- Must have vehicle and G Driver's License
- Familiarity with Windows Server, Windows 10/11 Pro, and macOS
- Strong working knowledge of Microsoft 365, Google Workspace, DNS management and best practices
- Familiarity with Cisco, HPE Aurba Networking, Fortinet, Ubiquiti and similar
- Experience with cyber security, threat detection, threat management, and best practices
- Ready to embrace new technologies, and an appetite for skills development
- 3+ years verifiable experience/skill in performing services/upgrades to all types of computers
- Schedule may include evening and weekend work (very limited basis)

**All the things you’re good at because you’ve done most of these before**
- Ability to communicate well - internally with a team and externally with clients
- Capacity to work independently and seek out assistance as required
- Capacity to communicate with customers effectively and resolve their concerns in a diplomatic manner and make decisions with integrity that supports company guidelines and makes good business sense
- Ability to work effectively as part of a team with on-going distractions if necessary
- Up-hold the highest of professional standards when performing work on-site and off-site
- Ensures a strict level of confidentiality, observing privacy and information policies including client assets, service contracts and sensitive information

Industry certifications related to the above are an asset.

**Location**
- This role is based in Huntsville, Muskoka
- Includes some travel to clients - primarily within the Muskoka area

**Benefits**
- Staff well-being focused culture
- Owner touch bases weekly with team members
- Focus on promoting from within
- Excellent remuneration (we think it is above average)
- Fun perks and meaningful benefits

**Job Type**:Full-time

**Salary**: Competitive

**Next Steps**

Application question(s):

- Do you currently live in the Muskoka area?
- What are a few key interpersonal skills that are essential for success in this role?
- Do you have prior experience planning and implementing technology projects?

Work Location: In person

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