Engagement & Operations Manager

**About Us**:
The 17th Avenue Business Improvement Area (BIA) advocates, promotes, builds community, and develops programs that support the business corridor which encompasses more than 40 blocks and supports 730 businesses.

We are dedicated to enhancing community spaces, fostering community engagement, and driving economic growth. Our goal is to create vibrant, inclusive corridor that serves as hub for business, culture, and social interaction.

**Job Overview**:
The Engagement & Operations Manager will play a pivotal role in supporting our organizational growth and outreach efforts. This position involves managing day-to-day operations, developing and maintaining strategic partnerships, leading public realm and event projects, and driving business engagement through effective communication and outreach initiatives.

**Key Responsibilities**:

- **Business Engagement**:

- Build and maintain relationships with key stakeholders, including potential partners, and community organizations.
- Develop proposals, pitches, and presentations to secure funding and partnerships.
- Conduct market research and analysis to inform strategic decision-making.
- Develop and execute comprehensive communication strategies to promote the BIA’s initiatives and programs.
- Organize and lead outreach events, workshops, and public forums to businesses and stakeholders.
- Measure and analyze the effectiveness of outreach efforts to continuously improve engagement.
- Provide top-tier support to the BIA’s 730 businesses.
- **Operations Management**:

- Oversee daily operational activities to ensure efficiency and effectiveness.
- Develop and implement operational procedures to improve organizational performance.
- Manage budgets, contracts, and vendor relationships to optimize resources and minimize costs.
- Coordinate with cross-functional teams to streamline processes and ensure project alignment.
- **Public Realm Development**:

- Lead public realm projects, from planning and design to implementation and evaluation.
- Collaborate with various City of Calgary departments, community partners, artists, and contractors to create inclusive and accessible public spaces and events.
- Monitor project progress and ensure compliance with regulatory requirements and timelines.
- Source and manage relationships with public realm contractors and third parties.

**Qualifications**:

- 5+ years of experience in operations, business advocacy, or public realm projects.
- Strong project management skills with the ability to handle multiple tasks and deadlines.
- Excellent communication and interpersonal skills, with experience in public speaking and stakeholder engagement.
- Must be able to work independently and find creative solutions to problems.
- Proficiency in Microsoft Office Suite and familiarity with CRMs and Mailchimp.
- Passion for supporting small business, community engagement, and creating vibrant public spaces.

**Position Type / Duration**:

- This is a full-time role that is typically Monday to Friday with occasional after hours/weekend work as there are events that require an adjusted schedule.
- Approximately 50% of this role is in the office and 50% of the role will take place out of the office engaging with businesses and stakeholders.

**How to apply**:

- Application must include a resume and cover letter
- Cover letter must include each of the following: salary expectations, qualifications/suitability for this role and anticipated date/availability to start the role.

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Public speaking: 4 years (required)
- Microsoft Office: 6 years (required)
- Project management: 5 years (required)
- Leadership: 5 years (required)

Work Location: Hybrid remote in Calgary, AB T2R 1K1